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Taking care of business

Taking care of business. The human factor in your crisis management equation. Emphasis on Preparedness. We’re not in Kansas anymore. Employees expectations changed Reputations were won or lost The most priceless asset is our workforce. Where to start ?. Response. Preparedness. Response.

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Taking care of business

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  1. Taking care of business The human factor in your crisis management equation

  2. Emphasis on Preparedness

  3. We’re not in Kansas anymore . . . • Employees expectations changed • Reputations were won or lost The most priceless asset is our workforce

  4. Where to start ? Response Preparedness Response

  5. The many faces of crisis

  6. A 30,000 ft view • Physically contained versus widespread devastation • Basic survival was the focus • Short-term, intermediate, long term recovery will be defined very differently for the two events

  7. What is your goal for developing the plan? • To enhance the resiliency of the workforce following a traumatic event • Accelerate business resumption after an event • Increase loyalty of employees • Protect the reputation of the company • Plan for the worst and you’ll be prepared for anything.

  8. Defining the goals of the plan: • Short term? • Intermediate? • Long term?

  9. The Crisis Plan • Flexible • Incremental • Measurable A crisis is not static . . . neither is your plan

  10. Components of your plan Communication • Reduce rumors • Consensus about fact pattern Restore a sense of safety Outreach • Family, support systems, contractors, remote employees, visitors Assessment Intervention Outcome Ongoing support

  11. Planning for resources: Contract for services in advance Ascertain your current contractors’ ability to handle your needs in a crisis Write HR policies to deal with multiple scenarios – funerals, memorial services, benefits, etc. Evaluate your ability to provide resources for your culturally diverse work force

  12. The practice of crisis response • a paradigm shift • practice standards have changed • titrate the response to fit the natural recovery process • offer interventions as an option and on a continuum (received/perceived)

  13. PFA – Core Actions http://www.ncptsd.va.gov/pfa/PFA.html • Contact and engagement • Safety and Comfort • Stabilization • Information gathering: Current needs and concerns • Practical assistance • Connection with social supports • Information on Coping • Linkage with Collaborative Services

  14. As with any good plan . . . An evaluation • Evaluation of your process • What worked? • What didn’t? • Were your goals met? (outcome measures)

  15. Questions ??????

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