OGHMASYS TRAINING CENTRE BRATISLAVA

1. OGHMASYS TRAINING CENTRE BRATISLAVA GUIDE

2. DATA TRAINING PROCESS Alcatel Lucent University provides different types of trainings: - SALES - PRESALES - POSTSALES - ADMINISTRATORS - END – USERS - TECHNOLOGY

3. OGHMASYS PORTFOLIO We provide PRESALES AND POSTSALES: - OMNISWITCH TRAININGS - WLAN TRAININGS - SECURITY TRAININGS

4. TRAINING ITEMS Each training item has its technical reference, duration and may include Individual Learning tools such as Computer Based Training (CD-ROM, Web Based Learning). Some training are 100% based upon I-Learning, whereas others are "blended".

5. C- LEARNING Most of our legacy offer is based upon full classroom training. Trainees are in small groups (max. 8 trainees) lead by expert certified trainers. Trainings are provided either in the training centers as open sessions or at customer sites as dedicated sessions.

6. TRAINING COURSEWARE Each training has its courseware. It is handed out to trainees at the beginning of the training in English language in hard copies. Trainers download the courseware from BPWS.

7. HARDWARE We use different hardware according to the training type. For all Omniswitch trainings we use Omniswitch fly boxes (No. 1,2,3) that are stored in ALU Vienna. For WLAN trainings we use fly box (no. 4), stored in ALU Vienna. All other equipment is shared and delivered upon request from ALU Brest or Colombes.

8. REGISTRATION FOR TRAININGS Everybody who is going to participate at the training is registered in Alcatel - Lucent database. Prior each training, trainees receive the notification letters indicating the start/end of each session, name of the trainer, location of the training and other useful information. All the back office is done by customer care: - Bratislava Training Centre: Katarina Schmidtova - Central Customer Care in Brest: - Sylvaine Ropars (sylvaine.ropars@alcatel-lucent.com) - Vildana Rodet (vildana.rodet@alcatel-lucent.com)

9. TRAINING PROCESS Each training at Zamocka Street begins at 9:00 and should end by 17:30. Trainees are provided lunch menu during the break (12:00 – 13:00), in the Business Pub restaurant, next to the training centre. The catering cost is invoiced by the restaurant at the end of each training.

10. TRAINING PROCESS – STEP 1 After each training, trainer is responsible for providing signed attendance sheets and filled evaluation forms from each participant, to the customer care (usually Katarina and Vildana Rodet) Trainer will hand out certificates to each trainee after the completion of each training. Evaluation forms, attendance sheets and certificates are provided to the trainer prior each training by the customer care.

11. Training process – step 2 In case of any queries from the customer, trainer is responsible for finding the solution and answer additional questions from the customer. This includes further contacts with the trainees and central expert team in Brest: - Thierry Guennegues (thierry.guennegues@alcatel-lucent.com) - Jean – Pierre Noel (jean-pierre.noel@alcatel-lucent.com) - Delivery.Support@alcatel-lucent.com - https://www.alcatel-training.com/moodle/

12. TRAINING PROCESS – STEP 3 After each training, trainer is responsible for checking the content of the hardware that was used and will prepare it for the pick up by the GW logistics team or DHL. Trainer will sign the pick up/delivery protocol and files it for the logistics purposes.

13. TRAININGS AT OTHER TRAINING CENTRES All the back office (hardware preparation and documentation) is done by each training centre themselves. Trainer is responsible for providing scanned attendance sheets and evaluation forms to the customer care.