New Technology to Coverall Fields Staff-UDT

1. UNITED DATA TECHNOLOGIES PROVIDES NEW TECHNOLOGY TO COVERALL® FIELD STAFF Lightweight, Long-lasting Devices Offer Improved Capabilities and Connectivity Coverall North America, Inc., one of the leading franchisors in the commercial cleaning industry, was facing a technology challenge: its fleet of portable devices used by its sales and operations team needed an upgrade. Coverall required new technology to better equip their employees, increase productivity to support its franchisees and refresh their company image. The company turned to United Data Technologies, Inc. (UDT) to produce the right solution. “We recognize the importance of keeping our technology up to date,” said Surendran Palasseri, VP of IT for Coverall. “Devices were not lasting long from a battery perspective, and connectivity needed to be stronger.” Some team members carried older, heavy laptops that were slow to boot up and could connect only via WiFi. As a result, sales consultants [or reps] would have to ask for a password from our franchisees’ customers. BETA TEST Coverall engaged UDT in a beta test to review tablet options to roll out to their sales team with the following criteria: tablet platform, solid network connectivity, within budget, and must increase efficiency and productivity. UDT proposed the Microsoft Surface Pro 3 device due to several key factors, including price, durability, battery life, portability, and speed, and conducted a beta test with Coverall’s sales reps. The outcome of the beta test was extremely positive. A number of field personnel were equipped only with smartphones, impacting productivity. Employees located in the office often had to share desktops, which meant waiting to reply to email and complete paperwork. “We were dealing with important productivity matters that required attention,” said Palasseri. “We needed professionals in the technology industry to help us solve this issue.” As the devices were exceptionally fast and allowed the sales reps to complete proposals and have the documents signed on the spot with the digital signage option on the Microsoft Surface Pro 3. Coverall’s sales reps reported that the tablets were very lightweight, easy to use, and offered the capabilities of a laptop with the convenience of a tablet. The company needed a fleet of powerful new devices placed in the hands of every rep, deployed to the field and supported professionally, freeing Coverall’s IT department to focus on high-level matters. www.udtonline.com (305) 882-0435

2. LIGHTWEIGHT TOOLS, HEAVYWEIGHT PERFORMANCE • Longer battery life for all-day productivity • Modern connectivity choices – no need to request a password from customers • Hardened security features to resist malware, data breaches and other attacks, helping to keep customer information safe In addition to rolling out new tablet devices for Coverall field teams, UDT also provides ongoing inventory management and nationwide technical support for those devices. “Their management is working out very well,” said Enrique Arguello, IT Manager for Coverall. “UDT provides a phone number to create a ticket and we receive immediate help. If complications do arise, UDT is quick at resolving those issues.” Moving away from laptops, UDT provisioned approximately 315 tablet devices for Coverall, of which 280 have been deployed to sales and operations teams. The new devices provide a potent new technology edge for Coverall reps in the field: • Greater portability, due to the latest lightweight form factors such as tablets and flexible two-in-one devices • Touchscreen capability for easier data input • Faster startup, as devices boot up and load applications rapidly • More powerful processing to run more demanding business applications ARE YOU READY TO REFRESH IT SUPPORT FOR YOUR SALES TEAMS? When you’re ready to help your own sales and outside field staff reach peak productivity and reflect your company’s brand image with modern technology, call us! We will help your company transform, engage and empower through a 360° relationship with UDT. ABOUT UNITED DATA TECHNOLOGIES, INC. United Data Technologies is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable services, including mobility, cloud, collaboration, data, cyber security and software and IT as a service. The company also provides technical, professional and managed services. Accomplish more with UDT: www.udtonline.com ABOUT COVERALL NORTH AMERICA, INC. Since its inception in 1985, Coverall North America, Inc. has grown into a leading franchised brand, licensing thousands of entrepreneurs to operate independent commercial cleaning businesses using the Coverall® brand and system. In 2008, Coverall launched its proprietary Health-Based Cleaning System® Program and in 2014, introduced the Coverall Core 4® Process, demonstrating its dedication to continuous innovation and leadership on behalf of its franchisees. Coverall’s unique system combines advanced cleaning technologies and tools, hospital- grade disinfectants, professional training programs, business support services, and a passion for healthy cleaning. System-wide, more than 8,000 Franchised Businesses provide Coverall® Program services across 90 markets to over 50,000 customers. For more information, visit www.coverall.com www.udtonline.com 1 (800) 882-9919 © 2017 United Data Technologies. All Rights Reserved.