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Avaya Communication Server 1000 Advantages of upgrading to Release 7.5

July 2011. Avaya Communication Server 1000 Advantages of upgrading to Release 7.5 . November, 2010. Legacy Meridian. Apps. Apps. Apps. CS 1000 MCS 5100. Avaya Aura ™. BCM/SRG Branches. Service Providers. CS 2100 SL-100. AS 5300. Communication Manager. Legacy DEFINITY.

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Avaya Communication Server 1000 Advantages of upgrading to Release 7.5

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  1. July 2011 Avaya Communication Server 1000Advantages of upgrading to Release 7.5 November, 2010

  2. Legacy Meridian Apps Apps Apps CS 1000 MCS 5100 Avaya Aura™ BCM/SRGBranches Service Providers CS 2100 SL-100 AS 5300 Communication Manager Legacy DEFINITY Integral 55(Germany/EMEA) Multivendor Evolutionary Path for Every Customer All Current Systems can be SIP Connected Lower Costs, Accelerate New Application Deployment, and Serve Customers Everywhere 2

  3. CS1000 Release 7.5The Integration Release • What is it? • Enables CS1000 customers to integrate and leverage the Avaya Aura® applications and services • Why does it matter? • Provides CS1000 investment protection with an easy transition to Avaya Aura® when appropriate • Ability to have a heterogeneous network sharing capabilities across the network • Key Features • Common SIP based network routing engine for heritage Nortel and Avaya customers • Consolidated management platform for entire Avaya portfolio • Feature rich interworking between CS1000 and CM users (SIP Peering) • Direct SIP connectivity (without requiring SM) to Avaya Aura® Messaging, Avaya Aura® Conferencing Integrate into Avaya Aura® Voice/ VideoServices PresenceServices System Manager Session Manager Avaya CM CS1000 TDM & IP Phones

  4. Keeping CurrentCS1000 System Software Status (Avaya LCP) • Release GA EOS End Mfg Support End of Services Support (EOSS) • R5.0 07/2007 11/2009 Nov 2010 Nov 2015 or later* • R5.5 04/2008 11/2009 Nov 2010 Nov 2015 or later* • R6 06/2009 Nov 2010 Nov 2011 Nov 2016 or later* • R7 Aug 9, 2010 Apr 2011 Apr 2012 Apr 2017 or later* • R7.5 Dec 20,2010 * Under review by Avaya. Dates can be later than current dates shown above

  5. CS1000E – Co-Res Choices

  6. IPE IPE IPE IPE IPE IPE Slot 4 Slot 4 Slot 4 IPE IPE IPE Slot 3 Slot 3 Slot 3 IPE IPE Slot 2 Slot 2 Slot 2 Slot 1 Slot 1 Slot 1 MGC - 128-Port DSP Slot 0 Slot 0 Slot 0 CPMG – 32 Port DSP CPMG – 128-Port DSP New Co-Res Call Server Options • CPMG – 128 • Call Processor/MGC on single card • Embedded 128 DSP • CPMG – 32 • Call Processor/MGC on single card • Embedded 32 DSP • MG1000B Only • Call Processor Dual Core (CPDC) • CPPM Replacement for LINUX • MAS support for IP Media Services • Commercial Off the Shelf Server • HP DL360 CPDC Linux CS/SS/SLG

  7. Co-Resident System Capacity • The following capacity limits apply to Co-Resident CS1000 Call Server configurations • Excluding CPMG 32 (same limitations as MG 1000B) • Rated Capacity: • 1000 IP Users (Total of IP & SIP clients combined) • 700 Total IP Users using CPMG128 • 800 TDM users (128 on MG 1000B) • 5 IPMG • 16 PRI (T1/E1) interfaces • 400 Virtual Trunks • 1000 PD users • Call Server redundancy is not supported on CPMG, CPDC or COTS. Package 410 (HIGH_AVAIL) must be disabled. • Note: Redundant HA Call Servers are VxWorks-based and are only supported on the CPPM-CS processors.

  8. CPMG, CPDC, COTS Systems • Cost-effective solution for CS1000 system installations • CS1000E system • MG1000B branch office • MG1000E Survivable Media Gateway • Survivable SIP Media Gateway (New with Release 7.5) • Software architecture • CPMG/CPDC/COTS use Linux OS from RedHat. 5.3 – new for Release 7.5 • Applications that are co-resident include: • Call Server • Signaling Server – TPS, H323GW, SIPGW, Failsafe (SPS,GK), PD • SIP Line • NRS – SPS, GK, NCS, RDS, NRSM • Element Manager – EM, BCC, Cluster Manager • Subscriber Manager

  9. CS 1000 Release 7.5 and Avaya Aura™ Unique Integration Collaboration Solutions Interaction Solutions Performance Analytics SIP PSTN Microsoft applications IBM applications Avaya Agile Communication Environment™ (ACE) Voice/VideoServices PresenceServices • SIP • SIP CTI • Presence • Implicit User CS 1000 R7.5 Integrated Access Element Heritage Nortel Applications • Key Benefits • Feature Rich Applications – Avaya Aura™ Messaging Avaya Aura™ Conferencing, Sequenced Apps, ACE, UC, Presence, one-X®, MAS, NGCC • Common web based management platform • Solution for all installed base segments • Full SIP MCDN support between CS 1000 systems • Rich SIP Peering with CM • Ongoing Evolution through Avaya Aura™ Session Manager Application & Services Integration Multimedia Application Services Meeting Exchange Session Border Controller CommunicationManager UCM / System Manager Aura Contact Center Aura Messaging • What is It? • Upgraded M1/CS 1000 becomes an Integrated Access Element Unique I in Avaya Aura™ • Direct SIP connectivity to UC applications • Session Manager replaces Network Routing Server (NRS) 9

  10. CS 1000 Release 7.5 Content SummaryNovember 2010 • Feature Rich Interworking • Consistent User Experience Across Mixed Environments • Simplified Management • Lower Operational Costs Avaya Aura™ Integration Content • Avaya Aura™ Session Manager 6.1 - replacing NRS • Avaya SIP Peering - CS 1000 Peer Interworking with Avaya Aura™ • Converged Management Solution - UCM/System Manager 6.1 • Support for Application Sequencing - Extended Local Calls • CS1000 use of Avaya Aura™ Presence Server • Support for one-X® Communicator Client (voice & video) • Support for one-X® Mobile Lite Client on iPhone • Integration of CS 1000 IP Media Services with the Avaya Aura™ Media Server • Support for Avaya Aura™ Conferencing • Support for Avaya Aura™ Messaging • Support for SIP Line TLS and sRTP • G.722 codec support Other Enhancements • Branding software and documentation to Avaya • SIP ACD for IVR • Microsoft OCS and IBM Sametime Integration - interoperability • PI PEP Integration in 7.5 • Access to next-generation Avaya Aura™ applications, anywhere, anytime • Increased Employee Productivity and Greater Customer Responsiveness 10

  11. Session Manager 6.1Combining NRS into SM • NRS SIP capabilities incorporated into Session Manager 6.1 • Key CS1000 SIP functionality of NRS incorporated into Session Manager • Enables SIP Peering between CS1000 and CM • Full MCDN/SIP passed between CS1000 nodes • Key Benefits • Simplified and centralized SIP routing from a single management tool & database • Improved Scalability, Redundancy & Resiliency • Centralized numbering/dialling plan via Aura SIP core • Integrate via SIP with broad range of Avaya SIP-ready applications • Optimized access to centralized & distributed Avaya Aura® applications • Centralized access to SIP Carriers • Migration from NRS to SM 6.1 • Database migration tool available • Migration support for customers with multiple NRSs CS1000 CS1000 Session Manager

  12. Converged Management Solution – UCM TO System Manager 6.1 • Migrating to a single unified management environment • Common Element Manager strategy Key Benefits • Single centralized administration, authentication for secure and simple network administration • Web based integrated management enables centralized management simplifies operations and improves efficiency and security • CS1000 7.5 Applications in System Manager • A single server running both UCM and System Manager will act as a UCM Primary Security Server • A UCM+SMGR server will be installed with applications required to manage the member server(s) in the security domain R6.0 + • Logging module (OAM logs and application logs) takes advantage of System Manager Logging capabilities 12

  13. Application Sequencing – Extended Local Calls • Extended Local Calls (ELC) is a new class of service feature that enables delivery of Avaya Aura™ sequenced applications to CS 1000 users Key Benefits • Simple, effective Avaya Aura™ application delivery to CS 1000 users - TDM, UNIStim, SIP Lines • Extend CS 1000 deskphone use • No additional CS 1000 DSP capacity consumed • CS 1000 local call information managed by Avaya Aura™ core • Avaya Session Manager routes CS 1000 local calls to a preconfigured ELC SIP trunks • Avaya Aura™ apps delivered to CS 1000 local call users in addition to SIP trunk calls • Zero charge SIP Access ISM licensing SIP Network CS 1000 --------SIPTrunk-------- Session Manager • TDM, UNIStim IP, SIP Lines • Extend application sequencing and foundation services to intra-CS 1000 calls (i.e. local calls) • Local Intra AE call route 13

  14. Sequential Applications – ExamplesYour opportunity to develop custom applications (developer toolkit available) • Do Not Call List & Selective Do Not call List • Each call examined at origination against a DNC list • Protection from liability for number on Govt. DNC list • Call Blocker • Users can administer their own list of numbers / names that will be restricted from calling • Useful to eliminate prank or threatening incoming calls • Agent Automatic Timecard • When agent logs in, application logs the time in a timecard application • Call Transcription • Application to provide mechanism to elect to have conversation transcribed into text and sent to you via email • Useful healthcare, legal, financial companies, and hearing impaired users

  15. Cellular CS 1000 (5.5) Mobile Extension Architecture Quick and simple solution for extending enterprise telephony to mobile phones • Works with any cell phone/smart phone • No dependency on wireless provider • Can be used for telecommuting/home phone • No pre-requisite for office phone UEXT Carrier Network CS 1000 PRI Enterprise Network UserA: Mobile Phone UserA: Desk Phone • Cell phone becomes a logical extension of Communications Server • Service access DN w/UEXT allows cellular reach for enterprise comms • Two-stage enterprise dialing • Single number and Identity • Hidden mobile number Enterprise dial tone for cell phones

  16. one-X® Mobile Lite solution for compatible OS3/4 iPhones Key Benefits Avaya Aura™ Presence status updates for CS 1000 iPhone users Toll avoidance on long distance calls significantly reduces enterprise mobility costs Mobile GUI for CS 1000 Mobile Extension feature eliminates manual keypad entry Service access dialing Feature code dialing Corporate directory/contacts search & click-to-call Mobile number privacy – office CLID displayed for iPhone calls Single number reach – iPhone rings with deskphone Single button feature activation Cellular voicemail avoidance CS 1000 CDR for mobile calls one-X® Mobile Lite for iPhone 16

  17. SIP Line Integration • Fully integrated SIP line support including hospitality features • Like any other line type (Full dial plan interworking, NCOS/COS, BARS/NARS, Bandwidth management, Redundancy, etc) • SIP Line Gateway (SLG) can co-exist with other applications in Signaling Server • SIP Line Capacity: • - Up to 20,000 SIP Lines (pure IP system) • - Up to 11,500 SIP Lines (IP+TDM) • - Up to 400 SIP Lines (Co-Res system) • Avaya and 3rd party SIP set support • Key Benefits • Provides access to 3rd party SIP clients which are ideal for verticals like hospitality, education, etc. • SIP set access to • Business grade telephony features • Hospitality features • Video phone • Ideal for analog replacement or multimodal devices

  18. Call Forwarding - All Calls Message Waiting Indication (MWI) Extension Mobility – ability to use ‘un-assigned’ phones Call Forwarding – Busy Missed Call Indication Call Forwarding - Don’t Answer Multiple Line Appearances Call Forwarding - Follow-Me (Internal & External) (Call Forward by Call Type) Attendant to SIP User Speed Dialing Music on Hold Account Code Capabilities and Forced Authentication Code Calling Name Delivery Hunting Calling Number Delivery Do not Disturb/Make Set Busy Call Hold Call Back on Busy (Ring Again on Busy) Barge-in and Privacy Call Park/Retrieve Call Pickup (Group)/Retrieve Call back on Free (Ring Again No answer) Immediate Divert -- Blind Transfer Call Transfer Standard Boss-Secretary Features Call Waiting Call Priority and Pre-emption - Shared Extensions on Multiple Phones -- MADN DID/DOD Last Internal/External Number Redials Conference 3/6 Distinctive Ringing NOTE:Call Server-based Features;Orange is Client-based Features; andRed Requires a Flex Feature Code (FFC) SIP Line - User Features Combination of SPRE and FFCs

  19. SIP Line Enhancements Single Call Arrangement (SCA) mode SCA cross-lamping, call-bridging, and call-pickup are supported Multi-Call Arrangement (MCA) mode In a MCA, MADN allows as many calls to be in progress as there are appearances of the DN. Multiple DNs Multiple DNs per device are supported on SIP lines for Release 7.0. Display of Access Prefix for CLID or CONN number for SIP Lines The Display of Access Prefix for CLID or CONN number (DAPC) for SIP Lines feature displays the correct dialable telephone number of the caller or the final connected party number on the SIP phone display unit. Dual Stack Communication Server 1000 Release 7.x supports dual stack capable sets which supports both IPv4 and IPv6 as endpoints.

  20. Avaya one-X® Communicator 6.1 – Voice and Video Supported on CS 1000 R7.5 and MS Windows PCs Key Benefits Delivering presence capability to any CS 1000 phone type user More functionality, more collaboration, more productivity Over 30 CS 1000 SIP line functionality supported Telephony and Mid-Call features (hold, transfer, etc.) Local contact list Call logs Message waiting indicator (MWI) Click-to-call from browsers (IE or Firefox) Audio conferencing Point-to-Point video (H.264) Search/display corporate or personal directories Busy State/Presence status updates 20

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