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Community Fusion: An Introduction to Esri Community Initiatives

July 13 th , 2011. Community Fusion: An Introduction to Esri Community Initiatives. Rohit Gupta & Mike Hogan. Agenda. Open Communities Community Fusion Esri Communities Community Engagement. ArcGIS Community - Vision.

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Community Fusion: An Introduction to Esri Community Initiatives

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  1. July 13th , 2011 Community Fusion: An Introduction to Esri Community Initiatives Rohit Gupta & Mike Hogan

  2. Agenda • Open Communities • Community Fusion • Esri Communities • Community Engagement

  3. ArcGIS Community - Vision • Leverage strengths of the Esri platforms, to develop a community of GIS users • Drive Community focus to sharing information • Create ‘Community Leaders’ and ‘Community Champions’ who can: • Lead the community • Help create a self-sustaining community

  4. Community Fusion • GIS Communities created by Esri • A Vision to bring GIS users together • Build relationships and Communicate with others • Self sustaining, persistent community • Lead by Community Champions/Leaders

  5. Use the Strength of the Community!!!!

  6. Community Champions • Community Champions for every products • Responsibility of Community Champions • Lead the community • Define Product Vision • Moderate forums • Who are Community Champions • Product Managers • Esri Employee • Anyone with deep understanding of the products

  7. Community Leaders • Community Leaders for every products • Responsibility of Community Leaders • Lead the community • Moderate forums • Answer usability type questions • Help prioritize the bugs • Who are Community Leaders • Expert GIS Users • Anyone with broad knowledge of GIS concepts • Key Influencers/ Active Participants

  8. What will be your role in the Communities? • Become a Community Leader • Help another GIS user • Become a moderator in forums, ideas, wiki • Give us feedback

  9. User Communities

  10. Community Fusion

  11. Communities - ArcGIS Ideas • Post your ideas • Vote • Discuss and collaborate • Accessible to all users • Available through • Esri Support site • ArcGIS Resource Centers • http://ideas.arcgis.com

  12. ArcGIS Ideas - Key features • Post new ideas • Vote on other’s ideas • Comment/Refine ideas • Get updates about Ideas under consideration • See Ideas that are implemented • Share Ideas using social networks Demo A collaborative, brainstorming type of environment that allows voting and discussion on submitted ideas.

  13. Communities – http://ideas.arcgis.com • What Esri’s does with the ideas • Collect and provide feedback to Product Management • Listen to user feedback • Respond to ideas • Help in refining ideas

  14. About: wiki.GIS.com • Collaborative platform for conceptual GIS knowledge • Community driven – Community moderated • Dedicated to the Science and Art of GIS • Useful Platform for both • Experienced GIS users • Neo-geographers users

  15. Communities –ArcGIS Forums http://forums.arcgis.com • A place for users to interact with each other and Esri staff • Products • Functions • User Communities • Solutions • Language-based

  16. Communities - Forums • Active participation • Communicate information • Respond to customers • Analyze trends

  17. Community Engagement

  18. Community Engagement • Community Engagement via User Advocacy Group • Mission • To enhance the productivity of the user community by actively engaging with Esri customers, providing feedback to shape the direction of products, and enriching the quality of Esri software and services Our goal is to understand and respond to your concerns

  19. UAG Process Collaborate with Customers Collect Collaborate within Esri Communicate Prioritize

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