What's New in Kinetic Calendar 2.0 Jack Boespflug Kinetic Data

1. What's New in Kinetic Calendar 2.0 Jack Boespflug Kinetic Data

2. About Me Jack Boespflug Employee at Kinetic Data for 8 years Member of the product development team for 6 years

3. Separation from Remedy

4. Separation from Remedy All Remedy forms and workflow have been removed Nothing to install on the Remedy server

5. Separation from Remedy Advantages: Simplicity Eliminate delays from other projects ITSM implementation Service Catalog implementation

6. Review of Calendar Terms

7. Calendar A container that defines the types of events that will be displayed on the page. Indicates what view to use on initial page load Day, Week, Month Example: Change Requests

8. Event Type Term that describes the properties and details about the data it retrieves. In simple terms it is a field mapping to a Remedy form. A calendar consists of one or more event types. Example: Scheduled Changes

9. Event An entry from the Remedy form that was configured in the Event Type. Displays in the day/time slot that represent the values from the field mappings.

10. Data Sources

11. Data Sources A system that contains the data you want to display. Examples: Remedy Exchange Sharepoint

12. Data Source Adapters A data source adapter is a module that retrieves data from a specific type of system. Each type of system requires an adapter

13. Data Source Adapters Remedy Remedy on Demand • Remedy • Remedy on Demand • Exchange • Sharepoint Kinetic Calendar Exchange Sharepoint

14. Data Source Adapters Calendar 2.0 includes the following adapters: Remedy Supports Remedy server version 7.0+ Supports 64-bit JVM as it uses the pure Java API Supports Remedy On Demand

15. Data Source Adapters Calendar 2.0 includes the following adapters: Microsoft Exchange Supports Exchange Server 2007+ Requires Java 1.6+ Uses the Exchange web service

16. Data Source Adapters Calendar 2.0 Adapters on Kinetic Community Microsoft Sharepoint Requires Java 1.6+ Uses the Sharepoint web service

17. Data Source Adapters Advantages: Connect to systems outside of Remedy. Display information from multiple Remedy servers. Display information from multiple systems. Can be used without Remedy.

18. Summary of New Calendar 2.0 Terms

19. Data Source A server or system that contains data Example: Remedy ARS Server Example: Microsoft Exchange Server Example: JDBC Database

20. Adapter A file that communicates to a specific data holding system, and transforms this data into Kinetic Calendar events. Example: Remedy ARS Adapter, communicates to Remedy ARS servers Example: Exchange Adapter, communicates to Microsoft Exchange servers

21. Connection (or Data Source Connection) A configuration of an adapter that points to a specific system or end point. This includes not only the location (server name for example), but the credentials to access the system, and any other necessary information the system requires. Example: Production Remedy Server – configured to point at the company's production Remedy server and login with specific credentials.

22. Configuration Changes

23. Configuration Changes Calendar configurations are now stored as files on the web server. Use the JSON open standard file format, making it easy to edit with a simple text editor. Data Source connections are configured from a console to ensure all sensitive information is encrypted.

24. Example JSON Configuration Adapters configuration

25. Example JSON Configuration Calendar configuration

26. Event Colors

27. Custom Event Colors et_incidents.json • Colors can be specified per event type. This color will be applied to all events when the event type is not filtered.

28. Custom Event Colors

29. Custom Event Colors – By Value et_incidents.json • Colors can also be defined for specific filter values

30. Custom Event Colors – By Value

31. Click Handlers

32. Click Handlers An action that runs when something is clicked – either an event that is displayed in the calendar view, or an open time slot in the calendar view. Can be configured to open a URL, such as a Kinetic Request service, a Mid-Tier form, or simply another web page. Can also be configured to execute a javascript function.

33. Calendar Click Handlers Executed when an open time slot on a calendar is clicked. Passes the date/time slot the user clicked. Example: Open a Kinetic Request form that collects additional information, and uses the task engine to create a new event in the desired location.

34. Event Click Handlers Executed when an existing event is clicked. Information about the event may be passed to the click handler, such as the event id. Example: Open an external system, such as Kinetic Request, to modify the event.

35. Example showing a URL with parameters This example opens a Kinetic Request service, passing two URL parameters that the service item can utilize. Click Handler Example calendar.json

36. Themes

37. Themes • Provide unique branding for your pages • Calendar listing page • Calendar display page • Event display page • Error page • Same concept as Kinetic Request bundles

38. Theme Example – Calendar listing page

39. Theme Example – Calendar display page

40. Time Zones

41. Time Zones Improved Time Zone support. Support for daylight savings time (DST). Before – Offset from GMT Now – Olson Timezone VS

42. Time Zones Ability to lock a calendar to a specific time zone. Example: A conference calendar that displays the times of all the events for the conference. Events need to be displayed in the time zone where the conference is held, not the time zone where the user is viewing the calendar.

43. Time Zones – Example of fixed time zone calendar.json

44. Fixed Calendar Time Zone

45. Administration Console

46. Administration Console Manage web application properties Manage data source connections Provides access to log files Displays web server environment information Reload calendar configurations

47. Administration Console - Configuration

48. Administration Console - Properties

49. Administration Console – Environment

50. Installation