Get more out of your HR surveys Peter Eriksen Managing Director surveywire

1. Get more out of your HR surveys Peter Eriksen Managing Director www.surveywire.net

2. Agenda • About SurveyWire • The importance of HR surveys • Plan your survey carefully • Get extra value from your data • Business case from Denmark • Questions www.surveywire.net

3. About us • Located in Saint Petersburg • Professional consultants • Experienced in HR and marketing surveys • Educated in sociology, statistics and mathematics • Expertise in following software: • Defgo.net • SPSS • SAS • Excel • Keywords • High quality • Low cost • flexibility www.surveywire.net

4. Employee satisfaction: ALECTIA BDO Kommunernes Revision Bring Citymail Copenhagen business school Danmarks Apotekerforening Danmarks Tekniske Universitet HMN Naturgas Landsskatteretten LEGO System A/S VIA University College SuperBest www.surveywire.net

5. Manager evaluation: Copenhagen business school Dansac A/S Frederiksberg Hospital LEGO System A/S Rødovre Kommune Rudersdal Kommune Statoil A/S www.surveywire.net

6. Why do HR surveys? • We want: • Good management • Motivated and satisfied employees • This should be measured, monitored and developed through HR surveys. www.surveywire.net

7. Why have satisfied employees? • Satisfied employees: • Are more loyal • Less stressed • Have low sickness absence • Are ambassadors for the company • Will stay in the company for longer time www.surveywire.net

8. Why have satisfied employees? • This results in: • Higher customer satisfaction • Lower costs for training of new employees • Lower costs for replacing sick employees • Ultimately: • Better sales • Higher earnings www.surveywire.net

9. Working with surveys • Prepare your survey carefully! • Determine your objective • Decide on how you will work with the results • Determine who is in charge of what • Motivate the employees to participate • Decide on how you wish to analyze your data • Determine how you want the final reports to look • Determine how to use benchmarking www.surveywire.net

10. Survey Design • Design your survey based on your objective. • Use questions that are easy to understand. • Use scales that match you level of ambition. • Think carefully about each question you ask. www.surveywire.net

11. Reporting • The reports should be relevant! • The reports should match: • The level of ambition • The abstraction level of the recipients • The reports should be: • Easy to read and interpret • Easy to work with • Created on all different levels • Results/data should be handled anonymously www.surveywire.net

12. ESS Model www.surveywire.net

13. Report layout www.surveywire.net

14. 360 Degree Manager Evaluation www.surveywire.net

15. Output www.surveywire.net

16. Follow up • Managers and HR use the results to make a plan of action • According to the plan of action the next step is implementation • Continuous work with the results • Implement a new survey to measure improvements www.surveywire.net

17. ESS - Business case • VIA University College • University • 1.100 employees • Spread around locations in the entire country • Objectives: • Decrease employee turnover • Increase employee loyalty www.surveywire.net

18. The process www.surveywire.net

19. The survey www.surveywire.net

20. The reports www.surveywire.net

21. The reports www.surveywire.net

22. The reports www.surveywire.net

23. Priority Map www.surveywire.net

24. The work that followed the survey • All employee received report for department and the organization in total • Manager had a meeting with the employees • Plans of action were determined • Working to improve satisfaction • Next year we will measure the effect www.surveywire.net

25. Any questions? Visit us at: www.surveywire.net E-mail me: pue@surveywire.net For presentation in Russian, please let me know