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Outsourcing solutions for wholesale telecom carriers

AsiaTel BPO service is the ultimate name in retail and wholesale telecom solutions that is providing its customers with a new dimension of service excellence.

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Outsourcing solutions for wholesale telecom carriers

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  1. Global OutsourcingSolutions NOC, CS & Billing Process Outsourcing for Wholesale TelecomCarriers

  2. CorporateProfile Asia Telecom is a Telecommunications company incorporated in Hong Kong in 1997, now fast diversifying into other lines ofbusinesses. Asia Telecom has subsidiariesin: Singapore Taiwan Philippines Indonesia www.asiatel.com.hk

  3. Asia Telecom BusinessLines Fast growing company and adding new lines of business to provide its customers a new dimension of serviceexcellence BPO Wholesale Telecom Solutions Retail Telecom Solutions Distribution Products Remittances www.asiatel.com.hk

  4. Outsourcing ProductSuite Call CenterServices • BackOffice Support • Billing • Wholesales /Carrier OPSSupport • Learning Center / OutsourcingTutor • support forE-learning companies Data EntryServices CreativeServices • Offline &Online dataentry • DataProcessing • DataConversion • FormProcessing • ScanningServices • E-BookConversion • Designservices • Webdesign • OutboundSales • Collections • CustomerService • MarketSurveys • WebChat www.asiatel.com.hk

  5. 1.Interconnection NOC / CS Outsourcing @ WholesaleCarriers..1 • SwitchConfigurations • (IP, Codec, Protocol, Prefix and otherparameters) • InterconnectionTest • Go LiveTesting • CommercialTraffic • Maintenance • CarrierTesting • Testing the quality ofroutes • - Manual / Live TrafficTest • Failure Scenario : TroubleTicketing • Reportsubmission www.asiatel.com.hk

  6. 3. Routing NOC / CS Outsource @ Wholesale Carriers ..2 • Monitoring the statistics for TrafficReport • ASR - Answer SeizureRate • % = Connected Call / TotalCall • ACD – Average CallDuration • Average of connectedcall • CustomerService • Inbound / web chat support forCS • Logging of troubletickets • Monitoring of troubletickets • Ensuring resolution by liaison with NOCteam www.asiatel.com.hk

  7. Billing Process for WholesaleCarriers • Daily monitoring of Carrier /Rates • Generating the report ( weekly, fortnight, monthly or special request) • Extraction ofdetails • Comparing / checking of details (using Excel / mysQLprograms) • Invoicing / Statement of Accountprocessing • Invoicing • Reconciliation in case of mismatch /disputes • Payments Monitoring, Acknowledgement & Followups • Payment monitoring • Issuingacknowledgments • Customer followups www.asiatel.com.hk

  8. ClientTestimonials “Asia Telecom has been cross selling the products of Standard Insurance Co. Inc. using a combination of telesales and online sales. We are very satisfied with the services and value thisrelationship.” - Jun Cotoco Sr. Vice President, Standard Insurance Co.Inc., “My call center outsourcing relationship with Asia Telecom is now in its third year. Asia Telecom is a strategic partner for all the clients that we represent in North America for call center outsourcing. Asia Telecom also represents for us those North American clients in the growing Asian markets through their call center, digital marketing and direct sales teams. First Class Virtual Academy has partnered with AsiaTelcom to offer through its call centers a gateway to both North America and South East Asian markets in on-lineEducation.” - Greg Kular Managing Director, First Class Virtual AcademyLtd “Asiatel is synonymous with telesales. We have seen a good product penetration in the Asian markets by working withthem.” - Myles Mojica VP-Global Operations, Integrated Management ServicesInc., www.asiatel.com.hk

  9. Some of our wholesale telecompartners • WHOLESALE • Major Tier 1 & Tier 2 International Telecom ServiceProviders www.asiatel.com.hk

  10. Our Offices &Facilities HEADQUARTER – HONGKONG REGIONALOFFICES CALL CENTEROFFICES • Singapore • Philippines – Callcenter1 • 150seats • Address : U1907-1910 HanstonSquare • Bldg.,San Miguel Ave.OrtigasCentre, Pasig,Philippines 128 Tanjong PagerRoad, Singapore088535 • Taiwan • 10F, No. 42-1 Xuchang St., Zhongzheng Dist, TaipeiCity 10047, Taiwan,ROC • Indonesia – Callcenter2 • 150seats • Address : Intiland Tower, Lt. 6 Suite 6A,Jl. • Panglima Sudirman 101 – 103,Surabaya 60271, East Java-Indonesia www.asiatel.com.hk

  11. Corporate Office in HongKong www.asiatel.com.hk

  12. Our Facilities inPhilippines www.asiatel.com.hk

  13. Our Facilities inIndonesia www.asiatel.com.hk

  14. Thank you! For Inquiries... bd@asiatel.com.hk

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