From VoIP to IP Communications

1. From VoIP to IP Communications Henry Sinnreich WCOM * The views expressed in this presentation are my own and may or may not represent the views of my company

2. Voice over Packet Market Forecast – North America Similar charts for other regions IP Comm. for the Enterprise

3. Voice over Packet Forecast – W. Europe IP Comm. for the Enterprise

4. Voice over Packet Forecast – Asia Pacific IP Comm. for the Enterprise

5. ISDN LAN conferencing I-multimedia WWW Call Agent SIP & H.323 BISDN, AIN H.xxx, SIP IP IP IP “any packet” VoIP Camps Circuit switch engineers “We over IP” “Convergence” ITU standards Conferencing Industry Netheads “IP over Everything” H.323 SIP “Softswitch” BICC IP Comm. for the Enterprise

6. Comparison of VoIP Protocols Internet-centric comparison made by a nethead * All new apps from IM, voice chat, unified messaging, to mobility, portability, etc. IP Comm. for the Enterprise

7. The Open World of IP Communications • SIP standards are created in the open environment of the IETF: No $50k/year required to participate in the development ! • Access to all SIP information is free and accessible on the web • No options and national variants • Rigorous interoperability testing • Result: Abundance of SIP products IP Comm. for the Enterprise

8. IP Communications for the Enterprise The business case • Revenue: Customer relations • From e-mail to multimedia to e-transactions • Virtual (3rd party) web call center • Instant messaging, voice, video, web push • Reduce cost: Options for voice in intranets • Proprietary IP PBXs • Softswitch (IP PBX) or QSIG networks • Virtual SIP IP PBX (IP Centrex) • Voice-web integration • SIP phone with desktop PC integration • Presence and instant communications • The conferencing spectrum for instant to scheduled IP Comm. for the Enterprise

9. SIP Boom: Highlights at the 48th IETF • Presence – is a new Internet service • Instant communications - same • Unified messaging - same • PINT: Initiate from Web action in PSTN • SPIRITS: Initiate action from PSTN on Web • INAP: PSTN IN and Internet interaction • ENUM: Single phone number or URL • SIP for home appliances,… IP Comm. for the Enterprise

10. This is not a complete list I-Ds for the 48th IETF SIP Architecture and Functionality Guidelines for Authors of SIP Extensions SIP MIB SIP and SOAP SIP Extensions for supporting distributed call state SIP INFO vn. 5 SIP INFO method for event reporting SIP INFO method for DTMF digit transport and collection SDP media alignment in SIP Services Emergency Call Services (911) A SPIRITS solution based on virtual SIP user agents Third party call control in SIP SIP message waiting SIP call control transfer SIP for the hearing disabled SIP for home appliances Infrastructure: AAA, QoS and Security SIP transport of OSP token SIP firewall solution PSTN and H.323 support H.323-SIP MIME media types for ISUP and QSIG objects IP Comm. for the Enterprise

11. ARCHIVE Online Resources for SIP IP Comm. for the Enterprise

12. 4th bakeoff 5th bakeoff 35 companies 150 developers 11 countries 46 companies 27 companies 92 developers 3rd bakeoff 2nd bakeoff Attendance 16 companies 1st bakeoff 8 companies IETF draft std RFC 2543 Mar ‘99 Apr ‘99 Aug ‘99 Dec ‘99 Apr ‘00 SIP Bakeoff Attendance IP Comm. for the Enterprise

13. Commercial SIP and MGCP Products* * SuperComm2000 demo IP Comm. for the Enterprise

14. SIP Products Registered at Pulver.Com …and more,…. IP Comm. for the Enterprise

15. IP SIP Phones and Adaptors 1 • Are true Internet hosts • Choice of application • Choice of server • IP appliances • Implementations • 3Com (3) • Columbia University • MIC WorldCom (1) • Mediatrix (1) • Nortel (4) • Siemens (5) Analog phone adaptor 2 3 Palm control 4 4 5 IP Comm. for the Enterprise

16. SIP Phones PingTel Cisco …and many other SIP phones and clients… IP Comm. for the Enterprise

17. CPL SIP JAVA SERVLETS SIP CGI SPECIAL SERVERS LOCALLY CREATE CPL/XML WITH GUI DOWNLOAD SERVLETS UPLOAD CPL SCRIPTS SIP SERVER SIP SERVER SIP DEVICE SERVICE LOGIC SIP Service Creation • Easy service creation based on open standards by • Service providers, • End users, • 3rd parties • is the most important factor in new revenue generation* • * Class 5 C.O. and PBX features are also be supported IP Comm. for the Enterprise

18. Integration and Outsourcing for Business • Web and messaging • Real time communications • Multimedia • Transactions Support for complex multiparty business models Strict compliance with IETF SIP related standards work creates the open and connected environment for outsourcing and 3rd party application service providers (ASPs) IP Comm. for the Enterprise

19. TRANSACTIONS COMMS MGR UNIFIED MESSAGING LARGE CONF PC PHONE DESKTOP VOICE BROWSING PRESENCE IM+CONF SHARED NETWORKGATEWAY PSTN CKT SW Mobile ISP Network OSS E-Mail WEB POLICY Dialing Plans SIP Phone LAN Enterprise WAN IP Fax and IP Print Outsourcing and 3rd Party ASPs IP Comm. for the Enterprise

20. Possible SIP Implementation of the Home Network Telcordia proposal Ref: Framework Draft for Networked Appliances Using SIP, IETF, July 2000 IP Comm. for the Enterprise

21. Control of appliances are an interesting example of the services potential of SIP: Far more than just telephony ! Answering the Front Door From a Car Telcordia proposal Ref: Framework Draft for Networked Appliances Using SIP, IETF, July 2000 IP Comm. for the Enterprise

22. Work Ahead • Commercial IP communications require: • Global Internet (chargeable) QoS or enough bandwidth • AAA for multi-business models • Standard clearinghouse protocols and payments IP Comm. for the Enterprise