"Why good facilitation matters" A Botswana Perspective

1. "Why good facilitation matters" A Botswana Perspective Presentation by: Mr. Favor Marebole Acting CEO, BEDIA

2. Our Agenda • Investor Facilitation strategy • Responding to investor information needs and requests • Supporting investors through the investment process • Resource allocation to achieve the mandate • Hiring of investor facilitation staff and performance management systems • Customer access channels • Head Office • Regional office • Website • Investor presentations and briefing • Botswana’s Investment Authority – BEDIA & its mandate

3. Mandate of BEDIA • Established by an Act of Parliament 1997 with the following key responsibilities • Promote investment to encourage economic diversification, rapid economic growth and sustained employment opportunities • Investment promotion • Export development • Construction of factory shells • Advocacy to enhance the investment climate • Gather intelligence and conduct research • Promote joint ventures Recent developments – Merger with the Botswana International Financial services centre (IFSC), Management of the nation brand, interim Authority for SEZ

4. Brief overview of BEDIA Investment attraction Brand Botswana BEDIA Promote Joint Ventures Export Promotion Development Provision of land & property Policy Advocacy

5. BEDIA Business Development model Through this model we are able to address challenges currently facing our domestic investors/Businesses and linkages

6. The Structure of Business Development • To position Botswana as the right investment location • Undertakes targeted Investor courting missions (outbound and inbound) • Publish information relating to investment in Botswana (brochures) • Identify partners (in or outside Botswana for joint business ventures) • Provide advisory and courtesy services to prospective investors • Encourage expansions and new investments • Make necessary recommendations to Government • Monitors international investment trends

7. We achieve the above through… • Outbound & inbound missions • Attend to Inquiries • Identify partners in Botswana • Recommendations to Government • Follow-ups

8. Outward missions • Identify targeted investors in a country • Make a programme of work for the mission • Visit companies identified • Introduce potential partners from Botswana • Invite companies to Botswana for further exploration in Botswana • Necessary follow-ups

9. Inward missions • Arrange meetings with relevant stakeholders, i.e. regulators, financiers, private companies etc • Accompany investors to meetings • Disseminate necessary information to investors • Be part of the meeting (contribute where necessary) chairing the first meeting

10. Domestic investments • Organize Investment seminars for Domestic companies • Identify companied interested in joint venture partnership • Compile a database of potential partners from Botswana • Ask for their company profiles • Undertake business matching • Indentify domestic opportunities

11. Requirements from investors • Detailed business plan outlining: • Level of investment • Level of employment • Experience • Technology transfer etc • Business Services • Addresses the immediate needs of investors including: • Working spaces • Work and residence permits • Regulatory requirements including licensing • Customer relationship management services

12. Type of investment facilitated • Strategic in economic diversification • Potential to generate sustainable job opportunities • Utilization of natural resources through value addition • Technology and technology transfer • Export potential • Citizen participation through joint ventures

13. Our current challenges _Country level • Competition from other FDI attracting countries, major competitor being RSA • Dissemination of precise, up to date information (Statistics is a challenge) • Need for research, to be ahead of the pack • Background Checks of companies • Taking time to establish the one-stop facility service • Communication • External stakeholders • Internal stakeholders

14. Investor demands • More sophisticated incentives • Speed in execution • Attention and customized services • Flexible laws and regulations

15. Services offered by Business Facilitation • The following services are free of charge – except those paid directly to approving authorities • Company registration • Timely receipt of all Government authorizations including: • VISAs, work and residence permits • Industrial license • Land acquisition and leasing of factory spaces • Utilities e.g power, water and telephone connections • Coordination of incentive packages with respective ministries

16. Why Business Facilitation? • Established to ensure the facilitation of investment process • Timely receipts of government approvals • e.g. visa, work and residence permits, land applications etc. • Access to data bases and direct links to information sources • Internet services. • Access to incentive packages • Access to foreign markets • Undertaking of sector and market studies • Access to financing

17. Why Business Facilitation? • Facilitation enables BEDIA to detect and assist companies to resolve problem before they become a crisis e.g. issues with the textile industry during the recession • Facilitation encourages expansions of existing businesses • Through advocacy, acquired special dispensation exempting expatriate employees for key management positions. • Acquired another dispensation exempting investors. • Direct allocation of land to deserving investors.

18. Business Facilitation process

19. LINKAGES MODEL

20. Key successes to date…. Facilitation • Through advocacy, acquired special dispensation exempting expatriate employees for key management positions. • Acquired another dispensation exempting investors. • Direct allocation of land to deserving investors.

21. Key successes to date….Business generated • Level of FDI attracted into Botswana • Export development; assist exporters through the Enterprise development programme • Joint venture partnerships • Improved efficiencies • Nation branding • Have successfully attracted a major glass manufacturing project through our facilitation and linkages models

22. Key successes to date….Business generated • Coordination between government agencies that are responsible for authorizations which fall under their respective portfolio responsibilities. • Mainly due to the legislative set-up • Delay in the issuance of authorizations • Investment law and business facilitation Act very important and not yet in place

23. Performance Management • Hire people with great business acumen and enthusiasm • Take staff through customer service training and coaching • Follow-up on specific assignments through a workflow system • Motivate staff through team building activities

24. Our website: www.bedia.co.bw