Augusta State University ISC Management Class

1. Augusta State UniversityISC Management Class Jim Vincenzetti Director Manufacturing Engineering, Quality & Continuous Improvement E-Z-GO

2. Strategic Direction: Premier Textron VisionTo be thepremier multi-industry company recognized for our network of powerful brands, world-class enterprise processes and talented people E-Z-GO Mission To be the premier provider of light transportation vehicles achieving global recognition as the benchmark for customer satisfaction and financial results To fulfill these goals, E-Z-GO will exemplify Textron’s values of integrity, trust, respect and the pursuit of excellence which will enable us to become the employer of choice in the industry E-Z-GO Values Statement To fulfill these goals, E-Z-GO will exemplify Textron’s values of integrity, trust, respect and the pursuit of excellence which will enable us to become the employer of choice in the industry

3. Our Family: Textron • Leading Branded Businesses, Attractive Growth Markets Bell Helicopter Textron Systems Textron Financial Industrial Cessna 32% 27% 20% 18% 3% E-Z-GO Greenlee Jacobsen Kautex The first E-Z-GO vehicles were powered by the same engines used to operate B-17 wind flaps • Textron Inc (TXT) - $10.5 B Multi Industry Company, ~37,000 Employees • Operating in 29 Countries • 2010 Fortune 500 Rank: 220

4. Our Company: E-Z-GO • Founded in Augusta, Georgia in 1954 by brothers Billy and Beverly Dolan • Acquired by Textron in 1960 – Oldest Textron Company • 800+ full time employees – currently utilizing additional temps • 650,000+ sq ft Headquarters and Manufacturing campus • Multi-Channel Distribution Strategy • ISO 9001 and 14001 designation • Company tagline: Excellence in Motion The first E-Z-GO vehicles were powered by the same engines used to operate B-17 wind flaps Proud Recipient of the SHINGO Prize for Operational Excellence for Enterprise, 2009 Industry Week Top 10 Best Plants, 2009

5. Business Overview Consumer Golf P&A Commercial Industrial Commercial Fleet Turf Off-Road Transport % of revenue 48% 4% 12% 7% 21% 4% 4% Brand Competitors 5

6. Strategic Summary 6

7. Macroeconomic Conditions USD vs Yen Down means weaker USD • Weakening of US $ • Unprecedented run in Commodity Markets • Lead • Plastics and Resins • Copper • Globalization – Growth in Emerging Markets • China • India

8. Why ISC Management Important

9. ISC Strategic Plan Development Process Business Understanding Core/Context Analysis Manufacturing Strategy Footprint Optimization Sourcing Strategy Execution & Control • ISC Strategic Plan supports the E-Z-GO mission and flows from the Business Environment • The Manufacturing Strategy and Footprint flow from the Core/Context Analysis • The Sourcing Strategy supports the Business Strategy and flows from the Manufacturing Strategy Capture BU Strategy, Customer / Competitor / Market Information Perform Core / Context Analysis & Align Resources Establish Manufacturing Strategy Baseline Assets & Performance, Select Recommended Footprint Establish Sourcing Strategy Develop Detailed Action Plans, Implement, & Measure Progress

10. Develop Commodity Strategies II Supply Base Design III Supplier Relationships IV Core / Context I Supplier Development and Quality VII Supply Management World Class Excellence in Supply ManagementStrategic & Enabling Processes • Enabling Processes • Strategy Development • Organization Design • Policies & Procedures • Metrics • Process Automation • Talent Development • Risk Management Integrate Suppliers into the New Product Development Process V Integrate Suppliers into the Order Fulfillment Process VI Manage Costs Strategically across the Supply Chain VIII Critical Integrated Supply Chain Processes

11. Phase 1 DEFINE – Supplier Rationalization Identifying the Best Suppliers in each Commodity Phase 2 ALIGN– Establish Supplier Partnerships Negotiating LTAs with Preferred Suppliers Focusing More and More Business into the Best Suppliers Phase 3 IMPROVE – Help Suppliers Improve Delivery Inventory Service Cost Quality/Reliability Phase 4 INTEGRATE– Integrate Suppliers E-commerce Vendor Managed Inventory Early Supplier Involvement On-site supplier personnel Increased Supplier Performance Long-Term Agreements E-Z-GO Supplier Sourcing Strategy • The Process… • Organize around 4 cross functional commodity teams. • Each team focused on a 4 phase Strategic Sourcing Process Four Phase Strategic Sourcing Process Direct Material Spend by Commodity Yesterday 2006 Today 2011 Tomorrow 2012 & beyond The Journey… Delivery (Material Availability) Quality (Supplier PPM) Cost (YOY inflation) # of Production Suppliers % $$ on Contract % $$ w/fav Pay terms 95% 2,100 6.7% 550 38% 40% 99% 1,200 5.9% 280 85% 85% 99.9% <500 <CPI <200 >95% >95%

12. Sales, Inventory, Operations Monthly Process RHYTHM SIOP / Forecasting ISC Prep • Branches submit demand forecast • Sales Mgmt reviews/changes demand • Input Demand to Master Prod. Schedule (MPS) • Production reviews/smoothes MPS • Financial Summary update • Jr. SIOP Review Meeting • Resolve/update issues • Exec. SIOP Decision Meeting Supply/ Demand Meeting ISC Prep Follow-Up Executive SIOP Meeting

13. Supporting Functions 13