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Stable/Sustainable INFRASTRUCTURE

Self-service access channels. Assisted access channels. Face-to-face. Telephone calls. Public access points / kiosks. Mobile phone. Handheld devices. e-mails. Letters. PCs. iDTV. SIP. Student Hub. HelpLine. apis.mmu. www.mmu. my.mmu. Content Management System.

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Stable/Sustainable INFRASTRUCTURE

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  1. Self-service access channels Assisted access channels Face-to-face Telephone calls Public accesspoints / kiosks Mobile phone Handheld devices e-mails Letters PCs iDTV SIP Student Hub HelpLine apis.mmu www.mmu my.mmu Content Management System Content Management System Application Services Layer EstateSystems Business Systems Student AdministrationSystems LearningSystems CollaborationSystems PropertyManagement Finance HR Recruitment + Admissions Course + Unit Management Enrolment + Student Management Assessment Management Engagement Tracking Timetabling Library Repositories VLE Calendar + Messaging (Student) Calendar + Messaging (Staff) WorkflowManagement DocumentManagement Direct integrations only where necessary Infrastructure Services Layer Stable/Sustainable INFRASTRUCTURE

  2. Applications Customer interface “Virtual” student record Address (QLS) “black box” – interface is independent of systems QLS Finances SAP Timetable Pay-ments (SAP) Talis Assessment Scientia New system Information distributed across systems but only one version of each component Sandbox development of new systems = proof of concept; actual system may use different platform, etc. Loans (Talis) Test system

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