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Care Quality Commission Role of Compliance April/May 2012 Jo Bell. Regions. Four regions. North Deputy Director – Malcolm Bower-Brown. Central Deputy Director – Andrea Gordon. South Deputy Director – Ian Biggs (interim). London Deputy Director – Matthew Trainer. 2. About CQC.
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Care Quality CommissionRole of ComplianceApril/May 2012Jo Bell
Regions Four regions North Deputy Director – Malcolm Bower-Brown Central Deputy Director – Andrea Gordon South Deputy Director – Ian Biggs (interim) London Deputy Director – Matthew Trainer 2
About CQC The Care Quality Commission is the independent regulator of health and adult social care services in England.
The services we check • We check services run by: • The NHS • Local councils • Private companies • Voluntary organisations
Essential standards Standards are the things that all Heath and social care services must work towards. There are 16 essential standards If the service meets the standards they should be giving people good care and support.
Where we get information People who use services, families and carers New information can come from a variety of sources: Providers Quality and Risk Profile (QRP) Other regulatory bodies and inspections Staff and other professionals Other bodies e.g. Ombudsman, commissioners CQC Assessors and Inspectors
Types of Inspection • Scheduled • Planned by the inspector • Take place at least every year • Responsive • Carried out in response to specific information that raises concerns about compliance • Is targeted to the area of concern • Themed • Based on particular topics • Looks at a cross-section of services • Investigations • A more intensive look at a service where there are serious concerns All findings will be published
Inspection Report • This is completed after an inspection. • It will have information about which outcomes were checked. • It will have a short summary of what was found. • It will say id the service is compliant or not compliant. • The report is then published on our website, but not before the provider has checked it for factual accuracy. REPORT
Regulatory Action • There are lots of things we can do if the service does not meet these standards • Non –statutory actions • Statutory Actions.