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the others

What the schools do to you!. the others. Me. Guy Mollet. Knowledge Management Paradox. Knowledge. Sharing Knowledge & Skills. POWER. Winning Team. Guy Mollet. Where is Knowledge ?. People. Processes. Market. Products. Guy Mollet.

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the others

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  1. What the schools do to you! the others Me Guy Mollet

  2. Knowledge Management Paradox Knowledge Sharing Knowledge & Skills POWER Winning Team Guy Mollet

  3. Where is Knowledge ? People Processes Market Products Guy Mollet

  4. Knowledge Mngmt in Corporations Common Denominators • Focus on Id., Transfer & Use of Knowledge What • Focus on Innovation and Knowledge Creation • Personal Responsibility • Build on Volunteers • Business Units supported by a central Function • Team-based culture works better How • Awards for knowledge sharing • Geographic, language & cultural barriers - Technology such as Lotus Notes - Teams • Systematic use of measurement (indicators) • Support of senior management is a must Guy Mollet

  5. Terena’s Statutes (excerpt) “The objectives of TERENA are to promote and participate in the development of a high-quality international information and telecommunications infrastructure for the benefit of research and education. It will take whatever steps are required to accomplish that this infrastructure is based on open standards and uses the most advanced technology available.” Guy Mollet

  6. Terena’s Objectives (excerpt) • Knowledge transferTERENA organises conferences, workshops and seminars for the exchange of information between TERENA member organisations and in the wider research networking community, and to make them and the Internet community at large aware of relevant developments. TERENA also pursues the transfer of technical and managerial knowledge to less advanced networking organisations in the countries represented by the TERENA membership, both on a bilateral and on a multilateral basis. Guy Mollet

  7. Terena’s Mission Statement (summarized) “we help creating, transferring & sharing knowledge in the field of education, IT & networking” Guy Mollet

  8. Six Questions for Terena 1. Which knowledge has Terena? = identify 2. Where is your knowledge? = locate 3. How do you measure your knwldg.? = measure 4. How do you create new knowledge? = create 5. How do you transfer your knowledge? = transfer 6. How do you make sure it is used? = implement Guy Mollet

  9. Possible Action Plan for Terena Inventory Transfer Implement. Use Measure IdentifyLocate Collect Adapt Organize Make available measurement indicators • Customer satisfaction (yearly survey) efficiency of service, rapidity & quality of response, etc. • Number of projects, conferences, task-f. meetings, training opportunities, attendance of events, etc. Guy Mollet

  10. 5 Suggested Scenario’s for Terena 1. Pursue the current strategy 2. Appoint knwldg. coordinators in NREN’s 3. Develop the central knowledge fnct 4. Focus on needs = benchmarking 5. Create & implement at Terena a professionally structured knowledge management Guy Mollet

  11. Quality of Knowledge Transfer Poor Fair Good Excellent Structured Knowl. M. Knowledge Coordinators Current Strategy Centralized KM function Benchmkg Know Why = broad picture Know How to do = skills & tacit knowledge Know Who Knows =networking & bmk Know who Did it = experience Guy Mollet

  12. Wrapping up 1. Difficult > we don’t like to share > complex 2. There are excellent models in the Industry 3. KM is Terena’s core business, Improve by learning from Industry Guy Mollet

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