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Stephen Willoughby, Tom Schambow, and Katie Cusack

eVet Supply. Stephen Willoughby, Tom Schambow, and Katie Cusack. What we do. We carry a full catalog of veterinary drugs and supplies and their descriptions online which can only be accessed through a verified DVM license

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Stephen Willoughby, Tom Schambow, and Katie Cusack

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  1. eVet Supply Stephen Willoughby, Tom Schambow, and Katie Cusack

  2. What we do • We carry a full catalog of veterinary drugs and supplies and their descriptions online which can only be accessed through a verified DVM license • We allow veterinarians to order their drug shipments online as well as through the phone, unlike other companies that operate only via phone • We stress same day shipping to allow maximum efficiency • We are completely operational online and have no storefront allowing us to give better prices to customers

  3. Company Beginnings • Our company began in 2005 after two of three founders, Tom Schambow, DVM and Stephen Willoughby DVM began to get fed up with his current drug order companies. After talking with several large medicine manufacturers, they began a joint venture with newly formed company eVet Supply and several large drug companies. Secretary’s Day lover Katie Cusack joined company as accountant and CPA, managing all funds. Their hope was to provide easy access for Veterinarians to purchase drugs without the hassles that normally adjoin the process.

  4. Our Customers • Our customers are Veterinarians and Vet Clinics. The website features the ability to purchase and order drug shipments needed for animal healthcare online, allowing only DVMs to place orders. The customers appreciate this system because it allows them to avoid working on the phone and the makes the process very clean-cut. However, phone orders are also offered for those who prefer to do transactions not over the internet.

  5. CRM System • We use the Verint CRM system. The company Verint works with other pharmaceutical companies, making them suited to fit our company identity. Verint assists us in an analytical driven way. They optimize our workface and can uncover business trends and look at customer behavior. In many ratings they have received 4 out of 5 and 5 as scores, with them earning the 2009 Service Award. Their only con is their latest trend towards foreign expansion.

  6. CRM Costs and Benefits • Since this company is not hugely popular, the cost of using their CRM program is much less than other larger and popular CRM companies. • This CRM system aims to give accurate customer feedback. Other pharmaceutical companies would benefit from using this system because it can cut down on the number of unneeded orders and help streamline businesses.

  7. References • Haag and Cummings, S. and M. (2008). Managment Information Systems for the Information Age. New York: Mcgraw-Hill Irwin. • Tippit Inc. (2009). InsideCRM. Retrieved from www.insidecrm.com • Verint Systems Inc. (2009). Verint: Powering Actionable Intelligence. Retrieved from www.verint.com/corporate

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