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no to customer

the new way of think

atchayabalaji12
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no to customer

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  1. HOW TO SAY NO TO CUSTOMER Presented by Kiran R Aadhi K Raghul R Hariharan S Anirudhan R

  2. HOW TO SAY "NO" TO CUSTOMER Saying NO to customers and not ruining everything Have the right attitude Bedside manner is incredibly important when you’re saying no to customers.

  3. USE A POSITIVE LANGUAGE INSTEAD OF JUST SAYING “NO” Saying NO can be difficult...! Instead of saying “No” to the customer, you can say something like: “I’m sorry we can’t currently offer that and we truly appreciate the time you took to make the request, but if you have suggestions that can help us ensure we always cover your needs in the future, we’d be happy to hear them”. Advantages Strong relationship. positive thinking.

  4. Saying NO in a assertive way Assertiveness in communication is the ability to directly state your feelings and needs in a respectful manner. An assertive communication style neither shrinks from speaking up nor aggressively forces a perspective on someone else. Assertive communication is directed by the three Cs of effective communication. Be Clear Be Consistent Be Courteous

  5. Say NO in a firm voice Don’t make excuses. Be as honest as possible. It is the easiest way to say no. When you are looking for excuses, it leaves you nervous and unable to articulate your NO well. IT'S STUDY TIME Be firm and direct. Don’t leave room for debate.

  6. BODY LANGUAGE Assertive body language Assertive body language is a way of communicating with your body that conveys confidence and assurance. To use assertive body language, you should stand straight, steady, and directly face the people to whom you are speaking while maintaining eye contact.

  7. BE HONEST Being honest with customers Be honest with the customer every step of the way. Instead of saying “No” in a polite way and then making a promise to them that you cannot keep, simply tell the truth. Advantages Attract the Right Buyers Reduce Your Stress Strengthen Your Brand Image

  8. THANK YOU

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