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CW Carriers “Trust by the Truckload”

CW Carriers “Trust by the Truckload”. Clemens Foods. Meet your Team. Nick Milosavljevic ( Account Manager ) Loves soccer, 3 sons, avid harmonica musician and ballet enthusiast Ilija Tojagic ( Sales Manager ) Presidents Award winner 2018, recently had a son, semi-pro slalom skier

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CW Carriers “Trust by the Truckload”

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  1. CW Carriers“Trust by the Truckload” Clemens Foods

  2. Meet your Team • Nick Milosavljevic (Account Manager) • Loves soccer, 3 sons, avid harmonica musician and ballet enthusiast • IlijaTojagic (Sales Manager) • Presidents Award winner 2018, recently had a son, semi-pro slalom skier • Rob Workman (VP, Sales & Operations) • 13 years in transportation/brokerage space, amateur ping-pong champion, speak 3 languages

  3. ”The CW Difference” • Where we came from? Company History • Who are we today? Current business dynamics • Where are we going? Future goals and initiatives

  4. Company History • Started by husband and wife in 2004 • Headquartered in Tampa, FL • Privately-owned • Over 100 employees across four offices (Tampa, Miami, Milwaukee, and Belgrade) • 25% average growth quarter over quarter ($77 million in revenue 2018)

  5. Fleet Composition • 145 power units • 200 trailers (60/40 mix of reefer/van) • Average tractor 3 years – Average trailer 2 years • Partnership with Volvo through Nextran dealers in Southeast • 30 teams, Haz-mat/Tanker-endorsed drivers, and TWIC cards • Smartway Partner

  6. Brokerage Division • Working with CW Carriers gives you the best of both worlds with dedicated capacity on our trucks, and the ability to procure a truck at a moments notice. • Weekend crews and staggered shifts during the work week allows you to tap into our brokerage capacity any time, any day! • Relationships with over 5000 carriers • Stringent compliance standards • 5 loads a month min to stay active • National fleets and Intermodal companies (QT/PFG) • Less is more

  7. Not just “another broker” Every other broker… Owning assets enables us to better control pricing on lanes and curb for any market spikes Established bond and portfolio of “Blue Chip” clients (next slide will help illustrate) Work with on average 90 accounts a month targeting larger clients with growth potential GPS tracking, EDI, and clear communication with our partner carriers enable us to have more control Single point of contact/ Dedicated Team Crystal clear escalation path when necessary CW Carriers USA Inc. • Trouble committing to year long rates due to market fluctuations • ”Guy in Grandma’s basement broker” • Work with hundreds and thousands of accounts to gain market share • No control • Multiple points of contact or general customer service • Lack of clear escalation path

  8. Customer Portfolio National accounts closed YTD Clients in your industry vertical Began as a dedicated amazon carrier

  9. Capacity Management • Asset-first mentality • “Piggy Backing” off current customer freight in our network in PA/NJ area • Leverage brokerage division only as contingency plan to prevent service failures • With capacity to take up to 5 loads a day in the area, “swings” will not impact our operations. Also, we have other customers in the area, so if we don’t have the volume one week we will still keep our trucks moving

  10. Customized Solution: Account Management Exception Processing VP Sales/Ops - Rob Operations Manager - Ilija Dedicated PICO - Nick M Clemens@ Distro Clemens@cwcarriersinc.com – includes your dedicated track n trace rep, account manager, operations manager, and our after-hours dispatch Team

  11. Tracking & Tracing • Upgrading to McLeod software to improve TNT and EDI capabilities (estimated go-live date June 1) – GPS Tracking • Your dedicated Team will send excel “Tracking Report” every morning encompassing all loads in transit, and identifying any loads that are not projected for OTD • PV Transport can email Clemens@cwcarriersinc.com for any “real time tracking updates” until Mcleod is available. Then, moving forward you can get tracking updates via our online system

  12. Reporting • Maintaining OTD delivery % is the single most important KPI that we measure (98% in 2018) • McLeod will greatly increase the reporting capabilities at our disposal (help our customers to have more visibility into costs). • Quarter conference call to review performance and key KPI’s important to you • What is important for you?

  13. Keys to Success • Proactive communication on both ends • Quarterly evaluation of key KPI’s (OTD, acceptance %, etc) • Our Team bringing any issues to PV Transport (before the customer) with a solution in hand • Tender loads that “make sense” in terms of appointments and transit time (based on the mileage)

  14. Q&A

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