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Zensar Analyst Meet: Operations Update

Get updates on Zensar Technologies' operations, success stories, strengthening of verticals, growth in practices, infrastructure enhancements, quality journey, certifications, and growth drivers.

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Zensar Analyst Meet: Operations Update

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  1. : Zensar Technologies Analyst Meet :Operations Update w w w . z e n s a r . c o m A CMMI Level 5 Company

  2. Operations Highlights • Success Stories • Strengthening Verticals- Retail, BFSI • Growth in Practices – ECCM, Usability, IM • Infrastructure • Additional capacity in the campus • Move to SEZ • Quality Journey last FY • Re-certifications • Add-on certifications • Certified professionals Power 19% 28% Manufacturing Transmission Technology Retail Entertainment

  3. Retail – Our Growth Drivers • Growth Propellers (08-10) • Domain specialization • Creating Intellectual Property • Consulting led offering • Managed Service Models • Growth Initiators (04-08) • Strategic Focus on Retail • Industry Solutions (Oracle Retail, SmartShop) • Alliances & Market Positioning

  4. Oracle Retail – Our road to ‘a First’ Strategy Execution Plan Indian IT company doing End to End Oracle Retail implementation – a First IT company going Live on V 12.0 of Oracle Retail – a First

  5. EPRI, US: Customized Intranet Portal on MOSS 2007; Bibby Financials, UK: Enterprise Intranet Portal; National Grid, US & UK: Microsoft India, India: Cluster Portal Development Credit Suisse, Switzerland: Custom Development on MOSS 2007 Platform; Credit Suisse, Singapore:Managed services model Activision, US: Digital Asset Management Solution John Lewis, UK: Information Architecture Consulting; Investec, SA: Documentum Workflows Aurobindo Pharma, India: Document Management Solution RBM Bank, SA:Document Management Solution Practices –Portals and ECCM Leading to new business Acquisition Largest Moss 2007 Team in India

  6. New Practices – Usability and Consulting Services Perigee, France: Acosta, US: Crompton Greaves, India: UBS, Singapore: Suncorp, Australia: Standard Bank, SA: Tata Motor Ltd - Simulation based 26 hours of eLearning Bajaj Auto Ltd - Knowledge Assessment tool Ceat Tyres - Corporate website with new brand image MetricStream - Usability Engineering. Growth in all markets Juniper Networks - Application modernization of Sales force application Cholamandalam DBS eLearning content development on KYC norms. Clearly Business, Barclay - Invoice & Credit Management application RPG Website Re-design the RPG Group website for a global look

  7. IM Practice – FY07-08 • 95% IM practice associates certified/Double certified • ITIL processes in all assignments • 90% ITIL certified • 65% revenue of IM practice came from Remote management services. • Won 7 clients in Shared services • Two 1mil USD+ accounts • 7 service lines introduced - Bagged orders for all the new service lines • Less than 4% attrition • 18 new customers in 1st three quarters of the year • 9 out 10 CSS rating • 100-92% Utilisation • Altiris and Red Hat alliance • 42 Management trainees trained • placed in customer assignments in less than 3 months time • Projected growth 100% • New service lines • Data leakage protection (DLP) services • Workflow solution • Data centre Virtualisation service

  8. IP Investments SBP A framework for Business Driven Requirement Capture and Development SmartShop The One Stop Retail Store Solution HIVE Zensar’s Web-based Knowledge Management Solution framework which helps manage people, processes and information ZRMS Retail Solution that helps drive performance and create value throughout the Supply Chain

  9. Key accounts - Cisco Business Support Services Architecture Solution Defn Partnership 727 Process Consulting KM – APM -Process Outsourcing • E2E Services 2008 Multi-Engagement ModelMultiple Theatres - US, UK, APAC, Japan 550 2007 490 2006 Value • ManagedServices Expanded PortfolioSupportMaintenance EnhancementDevelopmentTesting 420 2005 300 Globalization 2004 • Fixed Bid Devt SupportMaintenance Enhancement Dual Shore Model. 160 2003 • Multi-shore GDM 80 2002 Current Headcount Onsite : 216 Offshore : 511 Total :727 Cost Focus 60 • ODC (APM) 2001 20 • OnSite T&M 2000

  10. Other Success Stories

  11. Investments Associate Welfare Centers 1700 work stations

  12. Thank You Parmod Bhalla p.bhalla@zensar.com

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