Traditional Approach to Management

1. Traditional Approach to Management Small point tools to perform particular tasks Big Management Solutions Shareware web based answers Often Reactive and focused on the key servers

2. Management Packs Connectors for Interoperability Knowledge Solution Accelerators Microsoft Operations Framework (MOF/ITIL) Partner Ecosystem Microsoft Consulting Services Data Center Management Products Solutions Desktop & Device Management Windows Platform Infrastructure Virtualization Technology Open Standards Mid-Market

3. Data Center Management Solutions Configuration Management End to End Monitoring Server Compliance Data Protection and Recovery • Automated Provisioning and Updating of Physical and Virtual Environments • Server Consolidation Through Virtualization • Proactive Platform Monitoring • Application & Service Level Monitoring • Interoperable and Extensible Platform • Configuration Controls and Reporting • Centralized Security Auditing • Comprehensive Security & Identity and Access Mgmt • Business Continuity Through Virtualization Mgmt • Backup and Recovery of Physical and Virtual Resources • Disaster Recovery

4. Data Center Monitoring Challenge Root-cause and impact analysis Service Level Impact What is happening? Where is it happening? What does it affect? What’s the impact? Whydoes it matter? Storage Network Server Application Data Center Heterogeneous Environment

5. Enterprise CAL Suite Core CAL Suite Core CAL Suite Windows Server CAL Windows Rights Management Services CAL Exchange Server Standard CAL Exchange Server Enterprise CAL Office SharePoint Server Standard CAL Office SharePoint Server Enterprise CAL System Center Configuration Manager CML Office Communications Server Std & Ent CAL System Center Client Management Suite ForeFront UAG CAL Forefront Security Suite Enterprise Agreement – CAL Suites • Secure Communication, Collaboration, and Compliance • Information rights management • Unified Messaging & compliance • Web based forms solutions • Spreadsheet publishing • Business data connector web parts • Presence and synchronous communications (IM) • On premise multi-party audio, video and web conferencing • Client monitoring and updates • Client, server and edge security • Foundation for IT Infrastructure • Platform, group policy, identity, security • Email, calendaring, contacts • Content management • Enterprise portal and search • Team collaboration sites • Systems management

6. A comprehensive solution enabling you to provide relevant software and updates to users quickly and cost-effectively. • Simplicity • Simplified setup and UI • Cost effective infrastructure • Advanced Task Sequencing and improved scheduling • Native support for device management • Deployment • Unified client/server deployment of Windows OS • Core Windows Vista technologies • Vista and Office 2007 centralized upgrade assessment/resolution • Offline media support for full offline provisioning • Security • Full mutual authentication between client/server • Network Access Protection (NAP) integration • Enterprise vulnerability assessment • More efficient infrastructure • Configuration • System Definition Model (SDM) • Regulatory compliance reporting • Tight integration with Software Updates Management (SUM) • License and asset management Not only does Systems Management Server reduce the effort required to help keep user desktops secure, but it also reduces security risk because we can push out security updates much faster than before. - Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations

7. An end-to-end service management solution that helps you easily monitor your IT services and gain greater control of your IT environment. • End to End Service Monitoring • Proactive management of IT services • Integrated monitoring • Best of Breed for Windows • Reduced problem-resolution time • Reduced TCO of Windows environment • Increased Efficiency and Control • Improved time to value • Reduced IT management complexity “We’ve always run IT lean and mean, so that won’t change with Operations Manager. We’ll just run IT better—and enable the company to make more money. -Robert Fort, Chief Information Officer, Virgin Megastores USA

8. A server software application that optimizes disk-based backup and recovery • Continuous Data Protection for Windows Application and File Server Protection • One-click lossless application recovery • Easy-to-manage and robust disk/tape back‑end platform • Rapid and Reliable Recovery • Data recovery in minutes without IT intervention • Easily accessible disk-based solution • Advanced Technology for Any Enterprise • Comprehensive and seamlessly integrated disk and tape • Data protection solution for most demanding Windows, SQL, Exchange, and Vista environments “When a user needs a file restored, they don’t ever have to file a work order or contact the Help desk. They can restore their own file instantly.” - Robert Bledsoe, Network Architect, Des Moines Public Schools

9. Streamlined Application and Desktop Delivery Optimized Client Health and Performance Ease User Access Without Compromise End-Point Security Management Adaptive Application Delivery Client Infrastructure Monitoring • Enforced compliance with system health policy definitions via remediation • Managed client application delivery via traditional and virtual methods • Client health monitoring and proactive issue identification Configuration Compliance Simplified Windows 7 Deployment Remote PC Diagnostics & Repair • Assess systems compliance against established configuration baselines • Automated OS deployment via image standardization • Zero-touch remote diagnosis and remediation with Intel® vProTM

10. Service Manager • Integrated CMDB • Change Management • Asset Management • Reporting and Dashboards • Incident Management • Problem Management

11. Alternative approaches to Management • Traditional • Traditional managed • cloud

12. Esteem desktop Managed Services ESTEEMdesktop Managed Services • Daily • Proactive Checks of desktop Farm and System Status • Use of Nimsoft to monitor performance and availability • Patch Management • Microsoft Critical Updates • Microsoft Security Updates • desktop version - service packs updates • Apply desktop Hot-fixes • Configuration Management • desktop Connection Configuration Farm & Server Status • desktop IMA datastore and server load management • User Profiles and connections • Printing Services • Event Management • Server Event Logs & desktop App Event Log • Network Interface Performance • desktop Load evaluation • Scheduled re-boots • Reporting • Connection Analysis • Licence Pool Management • Regular Service Reporting Value Add Services desktop Application Deployment Memory and CPU Optimisation System Maintenance Updates desktop Technical Support 24 x 7 Access to Esteem certified Engineers desktop Licence Procurement desktop Version Upgrades

13. Challenges in Managing Business PCs Cloud services and Windows 7 Help Manage and Secure PCs Anywhere (Cloud services) Multiple Configurations, Versions, Licenses Workers in Many Locations The Best Windows Experience(Standardize OS on Windows 7) Lack of Insight to PCs Fits Your Customer’s Business (Big result with low investment) High Infrastructure Investments

14. Manage and Secure PCs Anywhere • Protect PCs from malware • Manage updates • Proactively monitor PCs • Provide remote assistance • Inventory hardware and software • Set security policies Enable a Mobile Workforce • Users can be managed from the office, branch office, or on the road • IT and partners can work from anywhere too

15. How does InTune help Customers?Big tech results with a small tech investment Management and security for mobile workers PC management without infrastructure overhead and maintenance costs Standardized PC environment to reduce complexity Greater immediate insight into PC environment Always up-to-date and current Simple, predictable billing at £6/device/month

16. Next steps • Desktop assessment Workshop • VDI taster • Application Compatibility package • ROI sample report