Advanced Returns Management: Store Return to Another Location/Distribution Center

1. Advanced Returns Management: Store Return to Another Location/Distribution Center SAP Best Practices for Retail

2. Store Returns – Rough Process Flow Returns Overview Returns Stock Transport Order Article Inspection Inbound Delivery Outbound Delivery Logistical Follow-Up • Returns Stock Transport Order – Triggers the intra-company-code store returns process in SAP ERP • Outbound Delivery – Triggers the transport of articles from one company location to another, in particular it handles the goods issue subprocess • Inbound Delivery – Handles the goods receipt process in the receiving location • Article Inspection in Warehouse – Find out the status of the returned articles in the receiving location as the basis for further logistical steps • Logistical Follow-Up – Move the returned articles to the final destination • Returns Overview – Monitor the intra-company-code store returns process

3. Purpose, Benefits, and Key Process Steps • Purpose • Return to store with advanced return management in a company code. The Supplier Returns in ERP- Advanced Returns Management business process comprises two scenarios; return to an external vendor and store returns. This document deals with the store returns, return to an external vendor is subject matter of document BPD 739 (Return to Vendor). • Benefits • Inspection Capturing – as part of the return process for returns at the counter an article inspection will be captured in the warehouse • Definition of Logistical Follow-Up Activities – available in return order and new inspection application in combination with inspection results • Automatic creation of logistical follow-up documents – when saving return stock transport orders or inspections • Tracking of Whole Return Process – overview of all involved ERP documents and status recording

4. Required SAP Applications and Company Roles • SAP Applications Required • SAP enhancement package 6 for SAP ERP 6.0 • Company Roles Involved in Process Flows • Employee • Warehouse Manager • Purchaser • Warehouse Clerk • CPWD: Advanced Return Management Assistant • Key Process Flows Covered • Create Returns Stock Transport Order • Create Outbound Delivery • Post Goods Issue • Inbound Delivery - automatically created by the system after goods issue • Post Goods Receipt • Enter Article Inspection in Warehouse • Article Inspection in Warehouse – Create logistical Follow-up activity • Returns Overview for Supplier Returns

5. Process Flow Diagram Advanced Returns Management: Store Return to Another Location/Distribution Center Purchaser Create a Returns Stock Transport Order CPWD: Advanced Return Management Assistant Returns Overview for Supplier Returns Returns Overview for Supplier Returns Returns Overview for Supplier Returns Returns Overview for Supplier Returns Enter Article Inspection in Warehouse Article Inspection in Warehouse - Create Logictical Follow-up Activity Warehouse Clerk Post Goods Issue Create Outbound Delivery for Returns Stock Transport Order Post Goods Receipt

6. Diagram Connection Legend <Function> Hardcopy / Document External to SAP Financial Actuals Business Activity / Event Budget Planning Unit Process Manual Process Process Reference Existing Version / Data Sub-Process Reference Process Decision System Pass/Fail Decision

7. Appendix Master Data Used • Data object 1 • Article Master • Site: Store • Site: Distribution Center