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FIRST SUN EAP

FIRST SUN EAP. Partnering with Providers to Help People Be Better At Work. WHAT IS AN EMPLOYEE ASSISTANCE PROGRAM?. A workplace program with services designed to: Assist organizations in addressing productivity issues.

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FIRST SUN EAP

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  1. FIRST SUN EAP Partnering with Providers to Help People Be Better At Work

  2. WHAT IS ANEMPLOYEE ASSISTANCE PROGRAM? • A workplace program with services designed to: • Assist organizations in addressing productivity issues. • Assist employees with identifying and resolving problems that may affect job performance, including marital, family, financial, alcohol, other drugs, legal, health, emotional or stress.

  3. WHY HAVE AN EAP? The professionals at First Sun are focused on the workplace to help people and the organization be more successful. We help by: • Supporting and Guiding HR • Consulting with Management • Assisting Employees • Improving The Bottom Line

  4. A FEW FACTS ABOUT FIRST SUN EAP • South Carolina based business • Corporate headquarters in Columbia • Offices and staff across the state • Over 300 customers in SC and nationwide • Provide EAP, Organizational Consulting and Training for employers of all sizes and industries

  5. WHO WE ARE • We are Caring • We are Responsive • We are Committed to Results • We are Dedicated to the Profession • We are a Team

  6. YOU ARE PART OF OUR TEAM

  7. TWO KINDS OF REFERRALS • Job Performance Referrals – HR or management refer an employee who is underperforming or otherwise has a workplace issue. Our goal is to help the employee get “back on track” at work. • Self Referrals – an employee or family member calls to request assistance or services

  8. JOB PERFORMANCE REFERRALS • We refer to you to for counseling for personal issues • We work with you to understand how counseling is proceeding and assist if workplace assistance or changes are needed • We work with management to check on job performance and facilitate support of the employee and/or of a healthy workplace as appropriate (no client information is shared) • All communications with the employer are made by our consultants to protect you and our clients • When personal and workplace issues are addressed – everyone wins!

  9. SELF REFERRALS • As clients call, we match their needs to your profile • Call us promptly to accept the referral so we can take care of the client • You call us if you identify any workplace issues so we can work with you to best support the client • We work with management if workplace support is needed for our client (no client information is shared) • All communications with the employer are made by our consultants to protect you and our clients • When personal and workplace issues are addressed – everyone wins!

  10. HOW YOU HELP US HELP PEOPLE BE BETTER AT WORK • You can help us two ways: • Call us if you ever wish to staff a case or get peer support, we’re happy to process tough cases with you. • Call us if you assess workplace concerns for any client – our goal is to work with youto assure the most effective outcome. We know company policies and can usually assist. Confidentiality is paramount to us.

  11. COMMON WORKPLACE CONCERNS • Potential for violence against self or others • Substance abuse • Depression • Absenteeism • Conflicts with coworkers or supervisor • Reports of harassment • Requests to complete disability paperwork

  12. SUBSTANCE ABUSE • Please call us if you assess substance abuse issues. • We assist you and the client with • Accessing the best levels of care • Pre-certifying care with insurance • Linking with free disease management resources • Creating effective plans for leave from and return-to-work when needed

  13. HOW AUTHORIZATIONS WORK • At time of referral, we fax an authorization with the maximum number of allowed sessions • The authorization has an expiration which corresponds to the end of the contract year • If that passes and you want to continue with the client, the client must call to reauthorize because contracts aren’t always renewed

  14. OTHER SERVICES YOU COULD PROVIDE Contact us if you are interested in providing these other services for us… • Lunch-Bunch Training • Employee Orientations • Critical Incident Stress Response meetings • Articles for newsletters - with photo and byline

  15. HOW WE’RE WORKING WITH YOU • Surveys about your needs • Simple claim forms • Online claim data entry option • Electronic pay option • Provider website portal • Free annual Appreciation Conferences • Free regional CEU training • Group CEAP advisement

  16. PEER SUPPORT We are available to provide free, confidential peer support to you. Please contact us at 800-968-8143. We know that client issues can be challenging. We are here to help!

  17. CEAP ADVISEMENT AND TRAINING Looking to gain more EAP referrals? Join our free Group Advisement for the Certified Employee Assistance Professionals (CEAP) credential. It is a fun group that helps you earn a valuable credential. Contact us at lucy.henry@firstsuneap.com to find out more.

  18. HOW TO ASSURE ACCURATE PAYMENT • Complete your Network Provider Logs online or on paper and fax or mail them so we receive them by the 6th of each month. • If you wish to be paid electronically, complete the Provider ACH Authorization form. Read more in our Provider Payments section at www.firstsuneap.com.

  19. HOW TO JOIN THE FIRST SUN NETWORK • Contact us at 800-968-8143 and we will start the process or download forms on the website and email them to us. • Complete our forms, help us learn more about you and your practice and sign a contract • Our credentialing is fast and easy!

  20. HOW ARE WE DOING? We are interested in knowing how we are doing. Please contact us any time at nancy.swanson@firstsuneap.comto give us feedback and suggestions about how we can be better at work. We want to hear from you.

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