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Operating Challenges & Solutions

Operating Challenges & Solutions. Beth A. Sullivan MTA Long Island Rail Road Superintendent – Revenue Compliance & Service Quality Jamaica, New York. Operating Challenges & Solutions. MTA Long Island Rail Road 81 million annual riders Over 4,300 weekly revenue trains

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Operating Challenges & Solutions

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  1. Operating Challenges & Solutions Beth A. Sullivan MTA Long Island Rail Road Superintendent – Revenue Compliance & Service Quality Jamaica, New York

  2. Operating Challenges & Solutions • MTA Long Island Rail Road • 81 million annual riders • Over 4,300 weekly revenue trains • Over 700 miles of track • 11 branches, stretching from New York’s Penn Station to Montauk (120 miles) • 124 station, mostly unmanned (30 open ticket windows)

  3. Operating Challenges & Solutions

  4. Operating Challenges & Solutions • Station selling automated • 2002 – 2005 automated the ticket windows and began ticket machine deployment to stations

  5. Operating Challenges & Solutions • Challenges Moving Forward • Open platforms • Labor agreements • Customer behavior • Technology

  6. Operating Challenges & Solutions • What’s next? • Automate conductor sales • Prepare to accept any type of ticket

  7. Operating Challenges & Solutions • Where are we? • On-Board Ticket Issuing Machines Pilot – August 2012 through February 2013

  8. Operating Challenges & Solutions • Where are we heading? • Lessons learned • Conductor focus groups • New application • New device summer 2013 • Joint RFP Mobile Ticketing

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