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IL PROCESSO DI ASSISTENZA AEROPORTUALE Introduzione Parte C.

IL PROCESSO DI ASSISTENZA AEROPORTUALE Introduzione Parte C. . Massimo Casarotto – Malpensa Airport Operations Manager Giorgio Medici – Handling Agents & Carriers Operations Manager. I dati di traffico. 1°ETL first estimated time of landing.

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IL PROCESSO DI ASSISTENZA AEROPORTUALE Introduzione Parte C.

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  1. IL PROCESSO DI ASSISTENZA AEROPORTUALE Introduzione Parte C. Massimo Casarotto – Malpensa Airport Operations Manager Giorgio Medici – Handling Agents & Carriers Operations Manager

  2. I dati di traffico • 1°ETL first estimated time of landing • Generato da ATC 30/40 minuti prima dell’atterraggio • Allocazione risorse di scalo e di handling • Confrontato con BON attraverso ETB = 1°ETL + “taxi time” • 1°ETD first estimated time of departure • Generato dal Coordinamento Operativo nel momento in cui hanno inizio le operazioni di handling • Stima del rilascio delle risorse impegnate • Confrontato con BOF Campione: 27maggio/27giugno 2004

  3. ESECUZIONE SERVIZI

  4. ESECUZIONE SERVIZI

  5. Analisi sul primo stimato di atterraggio

  6. GESTIONE RISORSE

  7. GESTIONE RISORSE

  8. IL PERCORSO DI ANALISI • Servizi di assistenza aeroportuale e gestione delle attività (Cosa e come si fa) • I vincoli e le normative (Cosa deve e cosa può fare ogni soggetto) • Impianti aeroportuali e ITC (Gli strumenti tecnologici logistici e informativi) • I processi di coordinamento interni ed esterni all’aeroporto (Come si governa il sistema) • La misurazione della performance (Come si misura il risultato) • Security e safety (dove impatta la sicurezza e come) • Infrastrutture aeroportuali e dimensionamento della capacità (Come si dimensiona e si configura un sistema aeroportuale dati gli obiettivi di business e il contesto operativo)

  9. ASSISTENZA AL VOLO

  10. ASSISTENZA AI VOLI…

  11. RAMP SERVICES Flight ControlWeight & Balance Ramp Handling SupervisionStation Operations Control Aircraft Loading / off loadingTurnaround & overnight cabin cleaningLavatory & water serviceCargo deliveryCargo dispatchingMessage - Document dispatchingControl Authority InterfaceMail deliveryGround powerAir startHeatingAir ConditioningPassenger transportPush-BackDe-icing De-snowing

  12. AIRCRAFTS ON THE WORLD MARKET AIRBUS FAMILY including BELUGABOEING FAMILYMC DONNELL DOUGLAS FAMILYLOCKEED L1011 - C130 ANTONOV AN2 - ANFATR 42 - 72 BAC 1-11 BAE 100 146BRITISH AEROSPACE 142 BAECONCORDE SSCCRJ C50DORNIER D28-D38EMBRAER EM2-EM4-EMBFOKKER F27-F28-F50-F70-FK1ILYUSHIN IL7-ILW-IL9INT. AEROSPACE AVRO AR8-ARJSAAB 2000 S20SAABFAIRCHILD SF3SHORTS SH6TUPOLEV TU3-TU5

  13. MAIN GROUND SERVICE EQUIPMENTS Es.: SEA HANDLING IN MILAN4000 DOLLIES(pallets, baggage, cargo, etc.)320 TRACTORS 132 RAMP CARS 120 CONVEYOR BELT 80LOADERS 3,5 - 7, 14, 20 Tonnes, CLT8 64 PASSENGER BUS 65 CLEANING TRUCKS UNITS with vacuum cleaner124 PASSENGER STEPS 48 PALLET AND CONTAINER TRANSPORTERS 41 GROUND POWER UNITS 34 AIRCRAFT PUSH-BACK/TOW-IN TRUCKS 34 PIVOT-PLATFORMS (12 - 26 MT) 34 TOILET SERVICING CARTS 24 POTABLE WATER SERVICING CARTS 22 DE-ICING - DE-SNOWING UNITS 14 DISABLED PASSENGER VEHICLES 14 AIR CONDITIONING UNITS 13 AIR STARTER UNITS 11 TURNAROUND TRUCKS 2 LUXURY PASSENGER BUS and several FORKLIFTS, TOWBARS, SERVICE STAIRWAYS, MINIBUS, etc.

  14. PASSENGER SERVICES Terminal check-in Gate Check-inThrough check-inWaiting ListVISA processing Telecheck-in BoardingTransit & Connection assistanceLost & FoundReprotection of PassengersStation Operations Control Main Types of Departure Control System (Check-in Operations) : ALITALIA - ARCODELTA - DELTAMATIC AIR FRANCE - GAETANGULF AIR - SPEEDWINGIBERIA - RECIBERJAL - PASSMAERSK, SAS - PALCOQUALIFLYER GROUP - ATRAXISUNISYS COMMON LANGUAGE

  15. BAGGAGE SERVICES Baggage handlingBaggage security screeningInterline baggage transferStandard baggage connectionShort baggage connectionRush baggageBaggage matchingBaggage reconciliationAutomated mishandled baggage system (ALFHA)

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