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How to Buy HR Software

How to Buy HR Software. William Tincup, SPHR. About Me. SPHR – damn that was a hard test… HR Consultant (to the vendor community) Co-host of a daily HR podcast – DriveThruHR Contributor – Fistful of Talent Contributor – HRExaminer Contributor – HR Tech Europe

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How to Buy HR Software

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  1. How to Buy HR Software William Tincup, SPHR

  2. About Me • SPHR – damn that was a hard test… • HR Consultant (to the vendor community) • Co-host of a daily HR podcast – DriveThruHR • Contributor – Fistful of Talent • Contributor – HRExaminer • Contributor – HR Tech Europe • Extremely active via social media – the interwebs • BA – Art History, MA – American Indian Studies, MBA – Marketing & Entrepreneurship, CNM – Nonprofit Management • Married 18 years, 2 sons (6.5 – Henry, 2.5 – Van) • I’m a Virgo and my favorite color is Turquoise

  3. How We Purchase Software Now • A Game Of Selecting The “Right” Application • Features & Functionality • Alignment With Business Objectives • Graphical User Interface / Intuitive Software • Price / ROI / Business Case • Fit To The Organization

  4. The New Purchasing Process • Same As The Last Slide • Don't Pay For Training (Ever) • Ask… What Is The User Adoption Plan? • Ask… What Is The Technology Roadmap (Next 2 Years)? • Ask… I’d Like To See Audited Financials • Ask… I’d Like To See Their Users Bill Of Rights • Ask… May We Purchase Your Software Based On "Usage" Rather Than Traditional Licensing Agreements? • Evaluate The Strength Of Their User Communities • If You Can, Attend A User Conference • Talk With Buyers AND Users Of The Software • SaaS = You Have The Power (Think: Rip & Replace)

  5. Negotiation Overview • We don’t negotiate software contracts all that often • Most contracts are provided by the vendors • We’re at a disadvantage

  6. 10 Things To Consider... • Data • Renewals • Price • Termination • Exit • Training • SLA • Hours • Adoption • Maintenance

  7. Data • Does your contract state who owns the data?

  8. Renewals • Does your contract automatically renew?

  9. Price • Does your contract guarantee that prices will not be increased?

  10. Termination • Does your contract state that you can get out in 30 days or less?

  11. Exit • Does your contract stipulate the process for a graceful exit?

  12. Training • Does your contract include training all users?

  13. SLA • Does your contract penalize the vendor for missing goals?

  14. Hours • Does your contract contain variable consulting hours?

  15. Adoption • Does your contract include budget for incentive programs to drive user adoption?

  16. Maintenance • Does your contract include caps on maintenance fees?

  17. Remember… "a feature is not a feature unless users use said feature"

  18. Feedback & Thank You William Tincup, SPHR Tincup & Co. Email = william@tincup.com Website = http://www.tincup.com Mobile = 469-371-7050 LinkedIn = http://www.linkedin.com/in/tincup Twitter = http://twitter.com/williamtincup Facebook = http://www.facebook.com/tincup Skype = williamtincup

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