Example Bonus Program – Score My Team

1. Example Bonus Program – Score My Team The Bonus Program 2012

2. Bonus Program Pool

3. Bonus Program Adjustments • Every quarter the Bonus Pool will be multiplied using the following equation. • New Bonus Pool = Bonus Pool * ((y + (n/2-x*2)) / y) • Where • y = Previous Quarter Total Monthly Agreement Income • n = New Monthly Agreement Income • x = Cancelled Monthly Agreement Income due to poor service • As the company grows, so will the Bonus Pool. • Poor Customer Service will lead to diminishedBonus Payouts.

4. Years of Service • $32/month is guaranteed for Years of Service. • $480 Years of Service paid out for month one. • This will leave $3,020 remaining for distribution during month one of the Bonus Program. • Your Years of Service will increment every January. • The Years of Service payout will increase by $2 per quarter.

5. Bonus Program Pool Payouts • The remaining pool, after Years of Service, will be paid out in one of several payout options. • Examples: • Bonus to be paid out every 3rd Wed of the month.

6. Bonus Program Areas • The Bonus Program is divided into 5 areas: • Real Time Ticketing: 20% • Time Sheets: 20% • Teamwork: 20% • Monthly Emphasis: 20% • Quarterly Emphasis (AppAssure): 20%

7. Bonus Program Area Ranking • In each Area, you will be ranked and assigned a points value. • Example: • Your points will be multiplied by the percentage value of each area and added together to form your final points ranking for the month.

8. Guaranteed Payouts • We will now be providing guaranteed payouts for anyone that maintains certain bonus scoring levels, regardless of rankings. • Payout Amount: • $450 Jan-Jun, (Years of Service inclusive) • $500 Jul-Dec, (Years of Service inclusive) • Average score is based on your average for the entire month, dropping your lowest score. • 1st Place guaranteed at least a $1,000 payout. (YoS Exclusive) • 2nd Place guaranteed at least a $750 payout. (YoS Exclusive)

9. Guaranteed Payouts Threshold • Average Timesheet Score for 2011 was 1,761. • Average Real Time Ticketing Score was 2,429. • Average AppAssure Score was 89. • Minimum Guaranteed Payout Threshold Scores • Timesheet Score of 1,800 • Real Time Ticketing Score of 2,500 • AppAssure Score of 90

10. Bonus Program Penalties • You will be dropped from a Bonus Payout for any of the following reasons: • Average AppAssure Score < 85 • Failing to use a “Waiting on Schedule” correctly • Failing to restore a client requested file due to failed backups • Having to write-off 7+ billable hours for the month • Invoice Delays • Failing to record Vacation, Sick or Holiday time correctly • For every three months accrued of either being disqualified or not achieving guaranteed payouts and placing in bottom third, your employment status will be reviewed.

11. End