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Information is Not Enough: Shaping the User Experience

Information is Not Enough: Shaping the User Experience. Presented by Joan Frye Williams www.jfwilliams.com. Civilian Reality. Information ubiquity Decline of deference Creative economy Preference for personalization. Is This My Kind of Place?. Destination Libraries.

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Information is Not Enough: Shaping the User Experience

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  1. Information is Not Enough:Shaping the User Experience Presented by Joan Frye Williams www.jfwilliams.com

  2. Civilian Reality • Information ubiquity • Decline of deference • Creative economy • Preference for personalization

  3. Is This My Kind of Place?

  4. Destination Libraries • Strong sense of arrival • Warm welcome • Clean & comfortable • Natural light • “Being” spaces • Source of pride

  5. Green Buildings and Practices

  6. Zoning by Activity

  7. Demand-Based Resource Allocation

  8. Emphasis on the Pleasures of Learning

  9. OK, Within Reason… • Talking • Food and drink • Shared computers • Gaming • Mobile phones

  10. Will I Succeed?

  11. Simplified Wayfinding • Consolidated desks • Situational signage • Virtual tours • Prepackaged tips, shortcuts, FAQs

  12. Consistent Nomenclature • Magazines • Periodicals • Journals • Serials • Periodical literature • Current periodicals • Back issues • Bound journals

  13. Browse-Worthy Collections

  14. Roving Staff + Wireless • All staff capable of assisting with basic navigation and end-user tools • Zone staffing

  15. “Bookends” Service • Get me started • Check my work when I’m done

  16. Does Using the Library Integrate Easily with the Rest of My Busy Life?

  17. Engines, Not OPACs

  18. Podcast/Webcast Content

  19. Text/IM andMicroformats

  20. Automatic Book Dispensers

  21. Reference Alternatives • IM reference • Hot topics • Extreme Googling • Reference appointments • Target audience specialists

  22. Am I Trusted to Participate?

  23. 2.0 Services • Find • Use • Share • Expand

  24. Outreach to External Blogs, Wikis, Social Networks

  25. Library as Laboratory A place to TRY new things: • Book art studio • Media production facility • New technology showcase

  26. More Opportunities to Share and Expand • Collaborative filtering • Folksonomies • Users groups

  27. Moving Forward • Listen to those civilians • Serve the community, not just the customer • Resist perfectionism • Plan for success • Laugh a lot

  28. “You cannot lead the people if you do not love the people.” - Dr. Cornel West

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