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John Richards

John Richards. IT Strategy Themes 3 May 2007. Student Survey. Do you own any of the following?. How important is it that the University provide the following services?. How do you rate the following services?. Importance v Quality. quality. importance.

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John Richards

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  1. John Richards IT Strategy Themes 3 May 2007

  2. Student Survey

  3. Do you own any of the following?

  4. How important is it that the University provide the following services?

  5. How do you rate the following services?

  6. Importance v Quality quality importance

  7. Would you use each of the following possible new or extended services?

  8. What is easiest / most convenient about IT facilities and services at the University? Count of most frequent suggestions from free form comments

  9. If there was one thing you could change about IT services at the University… Count of most frequent suggestions from free form comments

  10. In what way do you think new technologies could be used in education? Count of most frequent suggestions from free form comments continued …

  11. Focus Groups

  12. Focus Groups

  13. Staff sample composition

  14. Student sample composition

  15. Questions • (Warmup) What do you use IT for at present? • What would help you to get more out of IT? • (Priorities) Which one or two things would be of most benefit to you? • (Blue Skies) What new or different things do you want to do with IT?

  16. Staff responses to Q2 and Q4 (wants) • Better integration between systems (18) • Real-time internet communication / videoconferencing (16) • More flexible provision of admin rights (12) • Improve ease of home, remote & mobile working (11) • Extend wireless connectivity (9) • Video/audio recording of teaching (9) • Different mail client (8) • More filestore, bigger quotas (8) • Better support / training for IT support staff (8) • Web 2.0 interactivity: wikis, blogs, social networking (8)

  17. Staff priorities (Q3) • More flexible provision of admin rights (8) • Different mail client (5) • Tools that encourage collaborative working (4) • Extend wireless connectivity (4) • Better integration between systems (3) • More departmental IT support staff (3) • More user-focussed, responsive support (3)

  18. Student responses to Q2 and Q4 (wants) • More / better open-access rooms (25) • Improve IS website (4) • Video/audio recording of teaching (4) • New methods of payment for services (4) • Online submission / return of work (3) • Training and support for academics (3) • Different email client (3) • More filestore, bigger quotas (3)

  19. Student priorities (Q3) • More / better open-access rooms (5) • More uniformity of systems and software (3) • Training and support for academics (2) • Focus support on departments that are lagging (2)

  20. Interviews

  21. Planning and Administration • More central, strategic, University-wide approach • Spending needs to be more strategically coordinated • Integration of administrative systems, data, and processes • Comprehensive, integrated, seamless financial systems • Integrated timetabling software • Document management systems • Reduce duplication of effort • Better reporting facilities

  22. Access and Collaboration • Improve ease of home, remote and mobile working • Better email client • Extend / improve wireless connectivity • More support of handheld devices • Real-time Internet communication (telephony, video messaging, videoconferencing) • Video / audio compression and streaming service • Web 2.0 interactivity - wikis, discussion areas, social networking, etc • More open access rooms

  23. E-learning and Data • Better / more widespread eLearning facilities and content • Need for data and media repositories, curation and archiving

  24. Main Themes • Integrated systems and processes, with no duplication • Access – anytime, anywhere, (anything) • Richer content – storage and delivery • Enhanced collaboration • Strategic planning • Enhanced student experience • People

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