Read this first

1. Read this first STEP 1: Enable Macros (see slide notes) Windows ONLY version STOP

2. Are You Ready? X X X X X CHECK X X Yes, I’m ready! X

3. Go! You Got the Power! GO!

4. Discussion for Proposal for:Name of Company DateMonthYear

5. Your Success Is Our Goal What We Heard from You … Did You Know … “this is the opportunity you seek” “this is issue #1” “we can do this within budget and by (date)” “we can lower your costs by $x in next 3 years” “this is issue #2” “we can improve your service by …’” *Avaya Commissioned Study

6. The Avaya Solution Working in the office, at home BYOD, Device Integration Conferencing, Connecting Groups Flexible for your workforce Expanding and Networking Ease of Management Improving, measuring service Simple and Scalable Securing business continuity Preserving Investments Getting Support Integrating Applications Future Ready

7. Proven Success Stories Featured on Legal Dallas, TX Advertising St. Louis, MO Finance NYC & San Francisco Retail London, UK Accounting Bloomington, IN Entertainment Toronto, Canada Transportation Branson, MO Hotel Pantin, France Transportation Burlington, MA Media New York, NY Legal Guildford, UK Events Duluth, MN • < 20 Employees • 21 to 99 Employees • 100 to 1,000 Employees

8. Back-up

9. Touch A Screen or Just Browse

10. Brilliant audio quality/acoustics Large, high-res touch screen Bluetooth and DECT ready Access to IM, presence, calendar and web apps Toggle to your mobile phone with the push of a button Avaya IP Office ‘hot desks’ to IP, digital or analog phones 40-60% more energy efficient* At the Desk, Or from Home

11. IP Phones 1608 9608 9611 9621 Digital Phones 1408 1416 9504 9508 IP or Digital

12. Turn any phone to your office phone – via a Web browser Access directory, IM, & presence Set up, control conference calls Listen to and forward your voicemail messages Record calls and share recordings later • Customize Web ‘gadgets’ I.E., Safari, Firefox, Chrome

13. Let me show you how. PC or MAC!

14. Extend Work Anywhere

15. Your company directory in the palm of your hand. Set up, manage conference calls. Take your phone extension with you. Map and track mobile workers. Use Presence to find and reach the right people. Easily escalate an IM to a call. Power Up iPhone or Android

16. Let me show you how. Mobile Runway

17. Your tablet, your business phone. Enhanced desktop communications. Light Up Tablets, PCs with Flare®

18. Let me show you how.

19. DECT R4 • Can add up to 384 DECT handsets and 128 base stations • D100 • Simple, quick install • No IP Office hardware required • Limited only • to WIFI or mobile coverage: • Flare on iPad • Adds point-to-point video • Includes IM & presence Roaming Around

20. Efficient Connections! Collaborate With or Connect Groups

21. Engaging people in a way that transforms what productivity can look like. “Just Click” Video Collaboration

22. Instant meeting room, anywhere. See up to NINE parties. Share a document at a moment’s notice – no hassle. Circle, highlight, annotate … in real-time. Talk or chat … have sidebars. Moderate, control, change. Meet, Share, Smile, Focus!

23. Let me show you how.

24. Intuitive call handling Ready for large call volumes Visibility to all See each caller’s status (e.g. DND) Streamlined Operations One receptionist for multiple site or businesses The Ultimate Reception

25. Low Bandwidth, 360° Surround Sound Filters out static background noise Plug and Play Simplicity Team Talk

26. Grows With You

27. Same Server For 5 users, 50 or 200, etc. For IPT, Mobility, UC or CC. Simply Add Expansion modules slot in as you grow. It’s HYBRID. All IP or mix with digital and analog. Highly Reliable No fans. No moving parts. Easy UC Option No server required. Pop in card for up to 50 power users. Scale functionality with IP Office Editions and IP Office User Solutions One box

28. 2½ X the Scale At a single site. 1,000 (Vs 384). Linux based Easier, more cost-effective. Lower TCO e.g. vs Windows Easy Admin Centralized licensing. Centralized management. Scales to Large Interoperable with Avaya Aura® Midsize Scalability

29. Lots of Platforms FIVE TIMES Less rack space with Application sharing servers. • Avaya IP Office • Competition Lots of Servers 25% LOWER Total cost of ownership*. Also, more energy efficient. Just MINUTES To upgrade. Less disruption for installs. Got 500 users?

30. Auto Setup Pre-configured for IP Office. One simple command connects to IP phones. Stackable With next release (due cQ1 2013). Six resilient, best-in-class switches. Energy Efficient Fanless Ethernet switch. 70%+ lower cost-per-gigabit ERS 3500 Lower Price List price up to 50% lower than equivalent models. Big Biz Networking. Small Biz Price

31. SME, Small Branch Mid Market, Midsize Branch Auto-setup for IP office (available early 2013) • ERS 3500 • 5–200 users • ERS 4800 • 200-1000 users Resilient Easy to Install Compact Pay as You Grow Energy Efficient Made to Right Size

32. Choices based on Business Needs CC and Analytics • Advanced Edition • Call center analytics and reporting • Password protected call recording with search, replay and archiving • Interactive voice response • PC Wallboard • Alarm notifications Linux-based UC • Server Edition • Includes all Preferred Edition features plus: • Supports up to 1,000 users at a single site or across • 32 networked locations • Centralized system management and licensing • Linux-based Unified Comms(UC) • Preferred Edition • Secure “Meet Me” audio conferencing (with user passwords) • Avaya one-X® Mobile Preferred* • Call recording • User solutions • Unlimited multi-level auto-attendant IPT + Mobility • Essential Edition • IP PBX functionality • Avaya one-X® Mobile Essential (for all users) • Basic call control on mobile devices • 128-party ad hoc conferencing • Available • Avaya Flare® Communicator for Apple iPaddevice Telephony • Basic Edition • Key system and PBX features, including voice mail • Single-site deployments • 64-party ad-hoc conference bridge Avaya IP Office Editions

33. Choices based on Job Functions Avaya IP Office Power User Also available: Receptionist Customer Service Agent Office Worker Mobile Worker Tele- Worker Customer Service Supervisor Avaya IP Office User Solutions All user solutions, except for Receptionist, require Preferred Edition software. Customer service agent and supervisor require Advanced Edition.

34. Intuitive, Point & Click Central Management Automatic Failover Your Central Command

35. Select by User or Task Create templates you can re-use later Web Manager Available today with Basic Edition; Expanded Server Edition functionality due c2013 Context-away help screens Integrated error checking A Better Way to Manage

36. Single Location Can control all One Administrator Frees up bandwidth for key personnel Consolidated Updating* Drives consistency, speed; reduces error Optimal Efficiency * With IP Office Server Edition

37. With Avaya IP Office 500, resiliency can be set to any identified alternate location. NY To London London To Sao Paulo Singapore To NY Sao Paulo To Singapore Peace of Mind

38. With Server Edition, resiliency is centralized. Headquarters has redundant back-up. London Secondary Server Primary Server Singapore New York Sao Paulo And Preserved Business

39. Automate Service View Agent Status Manage Service Quality Measure Agent Productivity Hello. Can We Help You? Retail Service

40. Customize Self-Help Allow customers to place or change orders, check status of shipments and more. Automate Service Create 24/7 Operations Self-help options can drive revenue in off-hours Free up employees For more critical, customer-facing tasks Screen, Route, Serve, Save

41. View Agent Status See their Phone Status Who is busy, available or “logged out” Easy Color Codes Green for acceptable, orange for warning and red for alarm Sort by Call Share Shows you which are performing better Quick Check

42. Customize The Display e.g. Add queue statistic Wallboard Messaging Add, display and specify time Manage Service Quality Learn, Act

43. Measure Agent Productivity Agent Summaries, Call Details With Graphical Displays Work in progess Alarm and Trace Select targets, hours and view Easy Exporting Excel, Word, PDF, etc. Intelligence for Impact

44. Recommended Partners DevConnect Compliant

45. Employee Safety, Lost Productivity Securing Key Assets Business Continuity Are You Prepared?

46. Keeps them off the dangerous roads. Anywhere Office Snow or storm days don’t stop business when your people can turn their tablet, pc, mobile or home phone into an office extension. Employee Safety, Lost Productivity Avoids traffic delays that can otherwise be work time. Can easily give you back days of productivity per person per year. Enabled to Work Safely

47. Guests Devices Employees Partners Avaya Identity Engines Control “who gets on, to do what, to go where” Simply Apply Policies Based on Identity Lock Up BYOD

48. Secure Choices: Hardened Linux and/or proprietary OS • Security for SIP Trunks: • With Avaya Session Border Controller for Enterprise Secure remote management & support: SSL-VPN Securing Communications

49. Reuse existing desk phones. Reuse existing cabling infrastructure. We protect investments

50. Merlin Magix BCM PARTNER® Integral Merlin Legend Norstar ® • For customers with (Nortel) BCM: • Popular third party UC apps and SIP trunking providers with BCM are compliant with IP Office • Easy to move your information (i.e. Phone extensions, users, greetings, voicemail) Reuse existing desk phones. See Upgrade: BCM to IP Office Up to 60%* Savings