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Australian Newspapers Usage and Feedback: August-November 2008 Summary

This summary covers usage statistics and user feedback for the Australian Newspapers website from August to November 2008. It includes data on user interactions, feedback mechanisms, search activity, and positive comments and suggestions provided by users.

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Australian Newspapers Usage and Feedback: August-November 2008 Summary

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  1. Australian Newspapers Betahttp://ndpbeta.nla.gov.au/. Summary of Usage and Feedback August – November 2008 ANPlan-ANDP Workshop, Canberra, 28 November 2008 Rose Holley – ANDP Manager

  2. Content and Access Released to public 25 July 2008 • 73,000 pages on release • 367,000 pages by 3 November 2008 • 3.5 million articles by 3 November 2008 • No major outages in period

  3. Users Registered login is optional • Registered users 1,488 • Unique visitors 94,000 • 78% of users in Australia • Average time on beta = 18 mins

  4. Search Activity • 2 million keyword searches • Between 18,500- 28,000 searches per day • + Unknown amount of browsing by date, title, state, category.

  5. User Interaction • 1 million lines of OCR corrected • 60,000 articles corrected • 18,000 tags added • 800 comments added • Top corrector 60,000 lines in 2000 articles • Correction 24 hrs a day/7 days a week. • Peaks at 3pm and 9pm • Top tagger – 5,500

  6. Feedback • Feedback survey • ‘Contact Us’ web form • Observation on user activity and stats • Blogs and Forums • Direct e-mail/phone • Suggestions from ANDP team and ANPlan

  7. Response • Feedback survey 340 people • ‘Contact us’ 200 people • + Other = Hundreds of general positive comments = Hundreds of specific suggestions

  8. Positive General Comments • Service as a whole • Keyword searching (quick and effective) • Speed of finding things • Online from home (saves travel, convenient) • Free (too good to be true?) • Available 24/7 (so can do more) • Easier than microfilm • Good body of content (can’t wait for SMH) • Text correction is fantastic

  9. Summary needs • Small enhancements to advanced search • Major enhancements to text correction feature and related items (want it easier to do more) • Creation of networking features for user community (help, share, communicate, work with each other) • Transparency of users and system (open user profiles, stats, ranking, about)

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