Culturally Competent Providers: Understanding and Overcoming Bias

3. Module 2a Objectives Learners will: • Explore their own cultural biases, assumptions and blind spots about various sub-cultural groups; • Describe the various stages of Cross’ Model and its application to various contexts; and • Discuss implicit and explicit bias.

4. Culturally Competent Providers

5. Cultural Competency • “To be culturally competent doesn’t mean you are an authority in the values and beliefs of every culture. What it means is that you hold a deeprespectfor cultural differences and are eager to learn, and willing to accept, that there are many ways of viewing the world.” • - Okokon O. Udo PhD • Integrative Health and Wellness • Northwestern Health Sciences University

6. What do you see?

7. Culture

8. Cultural Identity

9. Dimensions of Diversity

10. Cultural Identity

11. Mental Models

12. Implicit/Explicit Bias

13. Attributes of Mental Models

14. Implicit Bias

15. Implicit Bias

16. Factors that Influence Implicit Bias

17. Mental Models

18. If you are human, you are bias. --Howard Ross

19. Managing Bias

20. Stereotypes

21. Terry Cross’ Cultural Competence Continuum Source: Adapted from Cross, T. Bazron, B., Dennis, K, & Isaacs, M. (1989). Towards a Culturally Competent System of Care (Volume 1). Washington, DC: Georgetown University Child Development Center, CASSP Technical Assistance Center

22. Cross’ Model Self-Analysis Matrix

23. Knowledge Check-In: #1 • An individual at this stage says, “My cultural experience is the only one that is real and valid. There is little to no thought of “other.” • A. Cultural Incapacity • B. Cultural Blindness • C. Cultural Destructiveness • D. None of the above

24. Knowledge Check-In: Answer • An individual at this stage says, “My cultural experience is the only one that is real and valid. There is little to no thought of “other.” • A. Cultural Incapacity • B. Cultural Blindness • C. Cultural Destructiveness • D. None of the above

25. Knowledge Check-In: #2 • An individual at this stage says, “I see the world through different eyes and make intentional changes in my own behavior and actions.” • A. Cultural Pre-Competence • B. Basic Cultural Competency • C. Advanced Competency • D. Cultural Incapacity

26. Knowledge Check-In: Answer • An individual at this stage says, “I see the world through different eyes and make intentional changes in my own behavior and actions.” • A. Cultural Pre-Competence • B. Basic Cultural Competency • C. Advanced Competency • D. Cultural Incapacity

27. Knowledge Check-In: Answer • An individual at this stage says, “I see the world through different eyes and make intentional changes in my own behavior and actions.” • A. Cultural Pre-Competence • B. Basic Cultural Competency • C. Advanced Competency • D. Cultural Incapacity

28. Knowledge Check-In: #3 • Other cultures are trivialized. One tends to deny differences. Individuals may say I see human, I don’t see color or other characteristics. • A. Cultural Destructiveness • B. Cultural Blindness • C. Advanced Competency • D. Cultural Incapacity

29. Knowledge Check-In: Answer • Other cultures are trivialized. One tends to deny differences. Individuals may say I see human, I don’t see color or other characteristics. • A. Cultural Destructiveness • B. Cultural Blindness • C. Advanced Competency • D. Cultural Incapacity

30. Cultural Competency Assessment

31. Cultural Competency

32. Selena Webster-Bass, MPH The Voices Institute Cultural and Linguistic Competency Educator selena@voicesinst.org 904.504.9772