Presenter: David E. Lettner, BA, MPA, MCIP Senior Transportation Planning Consultant

1. 2013 TBWG Canadian Plenary | Montreal Wednesday October 23, 2013 Innovations in Measuring POE Performance and Service Levels Development and Application of a Level-of-Service (LOS) Methodology Presenter: David E. Lettner, BA, MPA, MCIP Senior Transportation Planning Consultant Manitoba Infrastructure and Transportation

2. TBWG Presentation Overview • Why is a POE performance measurement tool needed? • How was this new POE tool developed? • What is the new POE performance measurement tool? • Howdoes the new tool work? • What are the applications for using the new tool? • Who benefits from using the new tool? • How should the new tool be used

3. WHY a new POE Performance Measurement Tool? Problem statement: There is currently no standardized POE performance measurement tool that can: • Evaluate impacts of pre to post POE improvements • Provide standardized port to port comparisons • Provide standardized border to border comparisons

4. WHYa new POE Performance Measurement Tool? Problem Statement: How can service level policy, service levels and port performancebe conveyed in a consistent, meaningful, understandable and accurate manner for all POE’s? • Time? • Queue length? • Real time or longitudinal data? • Is there consistency of measurement? • Is there consistency of understanding?

5. How was this new POE Tool Developed ? • Highway Capacity Manual (HCM) • Level-of-Service Concept (LOS) • Uninterrupted Flows / Interrupted Flows • Other applications of the LOS concept • Transport Canada: ATB subsystem analysis

6. How was this new POE Tool Developed ? MIT

7. What is the new Tool ? (A: An LOS approach) The LOS Framework for POE’s LOS Criteria A-F Service Level Categories Service Policy Settings

8. How does the LOS Tool Work? (A: Algorithms) LOS Algorithm Model (based on hourly traffic distributions) Total vehicles (arrivals + queue)

9. How it Works | Setting LOS Policy Algorithms convert hourly arrival data into LOS categories LOS Framework: Policy Settings LOS Output: Trade-Off Analysis

10. How it Works | Trade-Off Analysis

11. LOS Decay (Pre and Post Investment) Howit Works | Pre to Post Improvement Analysis LOS gain post-investment pre-investment trigger point LOS “D” LOS would continue to decay without POE improvements

12. LOS Decay (Pre and Post Investment) Howit Works | Next Step in Concept Refinement • Modify algorithms to provide benefit-cost data • Pre-post LOS improvement scenarios • Aggregation of delay, fuel and emissions Benefits Costs

13. Whatare some LOS applications? (micro) The LOS output provides: • A snapshot for any or all 8,760 hours in a year • Longitudinal analysis over a 20+ year planning horizon • Capability to set service level standards and assess LOS policy • Capability to evaluatePIL infrastructure or staffing levels • Capability to evaluatevarious processing time scenarios • Output generated by direction of travel • Output generated by vehicle type

14. WHAT are some LOS applications? (macro) A standardized POE performance measurement tool that can: • Evaluate impacts of pre to post POE improvements • Provide standardized port to port comparisons • Provide standardized border to border comparisons

15. Who benefits from using the LOS methodology ? • Transportation and border services agencies • Trade-off analysis to determine optimal port improvements • Federal, State and Provincial funding agencies • Standardized analysis for evaluating funding applications • Inland Ports | Logistics Interests • Supports business case analysis to assess fluidity at POE’s • All Stakeholders • Meaningful data on future port performance

16. WHEREcan the LOS Methodology be Applied? Top 20 POE’s: Canada-USA-Mexico

17. WHEN should the LOS Methodology be used? • Major POE planning studies / funding applications • Trade-off analysis for POE improvement scenarios • Evaluating the costs-benefits of POE improvements • Longitudinal analysis & monitoring POE performance • Responding to stakeholders on POE performance

18. Summary: Advantages of an LOS Approach at POE’s • A standardized approach for system-wide POE planning • A concept that is user-friendly& easy to understand • Predictive capabilities (20+ years) • Ability to express positive measures of POE performance • Ability to conduct multi-variant trade-off analysis • An efficient & cost effective tool for scenario testing • Multiple beneficiaries and applications

19. A Final Word on the LOS Methodology for POE’s • Challenge: POE project delivery requires 6-10 yearsto complete a number of sequential planning and implementation steps • Conceptual Planning, Functional Design, Final Design • Tendering and Construction • Challenge: The bi-national POE context can involve input from up to 8 agenciesto deliver an integrated infrastructure solution • Opportunity:The LOS methodology provides a common approachfor all transportation and border services agenciesto test, select and monitorPOE performance improvement solutions that can include infrastructure improvements, technology deployment or staffing scenarios

20. Presenter Contact Information David E. Lettner, BA, MPA, MCIP Senior Transportation Planning Consultant Transportation Systems Planning Branch Manitoba Infrastructure and Transportation CONTACT T: 204.945.5270 E: david.lettner@gov.mb.ca