Opening Richard Plant (MC) 2. Chairman’s Welcome Sipho Ngidi BANKSETA Future Strategies Frank

1. The BANKSETA welcomes its partners • Opening Richard Plant (MC) • 2. Chairman’s Welcome • Sipho Ngidi • BANKSETA Future Strategies Frank Groenewald • Closure Richard Plant

2. BANKSETA 2005-2010 Strategic Focus Frank Groenewald 20 May 2005

3. If you want to make GOD Laugh, tell him your future plans. (Woody Allen)

4. The big question What should we be? What should we do? Are we adding value to our stakeholders?

5. Objectives of the Skills Development Act • Developing a culture of high quality lifelong • learning; • Fostering skills development in the formal • economy for productivity and employment growth; • Stimulating and supporting skills development in • small businesses; • Assisting new entrants into employment;

6. Objectives of the Skills Development Act • To make South Africa a more equal place for • everyone; • Stimulate and support skills development in • SMME’s; • Improve employment prospects for previously disadvantage persons and Assist new entrants into the labour market; • Promote opportunities for skills development in development initiatives.

7. Objectives of the South African Qualifications Authority Act • Integrated National Framework • Facilitate access, mobility and progression with Education & Training • Enhance Quality of Education & Training • Accelerate the redress of past discrimination in Education & Training • Full personal development of each learner • Social & economic development of the nation at large

8. The Current Situation

9. Stakeholders • Business • Labour • Government / Departments of Labour, Education and Finance, Trade and Industry • Parliament and Portfolio Committees • NSA • NGOs / CBOs and Youth organisations • Unemployed • Education and training providers • Consultants / Vendors

10. Many Voices = Many needs • Social transformation • Employment creation • Employability • Poverty alleviation / eradication • Skills development • Charter implementation • HIV/Aids education • Crime prevention • Adult Basic education • Consumer education • Access to Learning

11. Mission statement To promote and give effect to legislation by establishing an education, training and development framework to enable stakeholders to advance the national and global position of the banking sector.

12. BANKSETA Success Factors • Committed and Informed Sector • Competent Council/Board providing strategic • direction. • Strong culture of corporate governance, • ownership and ethics. • Clear vision, strategies and objectives. • Knowledgeable, competent, committed staff. • Strong culture of needs driven delivering. • Strong focus on evaluation and feedback

13. Principles of Operations • Accelerate social transformation through skills development: (85%,Black, 54% women, 4% disabled.) • Leverage the skills levy funds for the strategic benefit of the sector and the NSDS • Be cost-effective and co-source non-core delivery mechanisms. • Employ leading edge technology and best business practices. • Conduct research and benchmarking in order to improve the sector’s competitiveness through skills development. • Be a hub for sector collaboration.

14. Governance - BANKSETA Council • Employer Forum • Sipho Ngidi SBSA (Chair Person) • Lawrence Mlotshwa ABSA • Sheila Motsepe SARB • Bennie Anderson FNB • Hennie Ferreira MFSA • Vacant Nedcor • Employee Forum • Eugene Ebersohn SASBO (Deputy Chair) • Ben Venter SASBO • Eugene Zeeman IBSA • Joe Kokela SASBO • Trevor Dell SASBO • Ntombo Nkonki-Mati SASBO

15. Governance • Fully constituted Council • Constitution and Code of conduct • Public Finance Management Act (PFMA) • King ll • Audit Committee and Finance committees • Internal Audit ( Gobodo) • Unqualified Audit Reports x4 ( Auditor General) • External Expertise (Chief Financial Officer and Audit managers from big banks) • Remuneration Committee • Formally agreed processes • Annual research conducted by experts • Business & Labour represented

16. TWICE

17. Customer satisfaction Survey 2004

18. Customer satisfaction Survey 2004 Words used to describe the BANKSETA Energetic, Quick to adapt to change, Dedicated, Reliable, Ethical, Relevant, Adds value, Properly skilled, Helpful, Always there and willing to assist, Dynamic, Entrepreneurial, Professional, Committed, Dedicated, Loyal, Warm, Friendly, Very objective and fair, Sometimes a little impatient, Effective and focused on delivery, Good balance between task and people focus, Smart, Lean, Ability to follow through, Very good executor

19. The Future

20. Strategy setting in the BANKSETA environment

21. Strategy Process • Collect and interpret information • Develop strategies • Implement Strategies • Evaluate Strategies

22. Strategy Process • Step 1 • Collect and interpret information • International (Trends on Finance, Banking and People development) • National (GDS, NSDS, EE, BEE and Current and Future focus areas) • Sectoral Initiatives ( FSC, IIP) • Stakeholders (Business, Labour, Youth, Providers, Learners)

23. NATIONAL ISSUES FACING THE SECTOR • State of the Nation address • Unemployment • Poverty alleviation • Employment Equity • Broad Based Black Economic Empowerment • HIV/AIDS • Lack of available skilled resources • Challenges in supply side of educated labour • Transformation • Financial Sector Charter

24. BANKSETA Scope • Central banking • Discount houses, commercial and other banking • Building Societies • Financial mediation • Lease financing • Securities dealings • Activities ancillary to financial mediation

25. Stakeholders • Business • Labour • Government / Departments of Labour, Education and Finance, Trade and Industry • Parliament and Portfolio Committees • NSA • NGOs / CBOs and Youth organisations • Unemployed • Education and training providers • Consultants / Vendors

26. Many Voices = Many needs • Social transformation • Employment creation • Employability • Poverty alleviation / eradication • Skills development • Charter implementation • HIV/Aids education • Crime prevention • Adult Basic education • Consumer education • Access to Learning

27. Sectoral issues to be considered

28. Finance Sector Charter • Transformation Charter; developed voluntarily by sector and sets Principle and Targets for EE and BEE implementation • Access To Financial Services, unbanked • Human Resource Development • Procurement Policies • Enterprise Development • Empowerment Financing • Ownership In Financial Sector • Control In Financial Sector • Shareholder Activism • Corporate Social Investment

29. Banking Sector Employment Trends • Shrinking employment (Previously) - now stable • Professionals and Associated Professionals in the broader banking sector • Movement 30% to 40 % in 2 years • Employment by race • 5% increase in Africans • 1% increase in Coloureds • 3% increase in Indians • 9% decrease in Whites • Compared to 2001 data

30. SKILLS DEVELOPMENT PRIORITY AREAS (critical) • Information Technology related skills development • Management and Leadership skills development • Customer Interface related skills development • Specialist Financial skills development • Legislative Compliance relates skills development

31. Legislation and Regulation

32. Funding for 2005 - 2010 Mandatory Grant 50% (R 100 M) MUST Discretionary Grants 20% (R 40 M) MAY Operational Funds 10% ( R 20 M) National skills Fund 20% (R 40 M) 5% escalation from 2006-2010

33. Funding for 2005 - 2010 • Mandatory Grant 50% • Workplace skills plans • Implementation Reports • Discretionary Grants 20% • Sector strategies • NSDS grants • Operational Funds 10% • National skills Fund 20% • “NSA via NSF” Funding Windows

34. Strategy Process • Step 2 • Develop strategies • Objectives

35. Future Strategic Focus • (Sector and National-NSDS) • Finance Sector Charter • Youth development • Consumer Education • SMME Development • Research, Benchmarking and Communication

36. Objective 1: The Finance Sector Charter The BANKSETA will support the implementation of the Financial Sector Charter by creating Projects, initiatives and funding windows that will enable the development of employed people, unemployed potential employees and consumers

37. Strategy Process • Step 3 • Implement Strategies • Business plan

38. SMMEs – (Example) • Site / Workplace visits • Simplified workplace skills plans and reports • Internet submissions • Telephone submissions • Call center submissions • Simplified mandatory grant claims process • Training Voucher scheme • Micro Finance skills project -Training Material • Research and benchmarking grants

39. BANKSETA Strategy matrix

40. Objective 1

41. Objective 2

42. Objective 3 To Be Determined

43. Objective 4

44. Objective 5

45. Discretionary Grants • Funding Windows Approach • Request for Proposals Approach

46. Strategy Process • Step 4 • Evaluate Strategies • Gap Analysis • Customer Satisfaction Survey/ • Board Reporting • Quarterly Reporting to DoL / Treasury    

47. BANKSETA Biggest Threats • Lack of focus • Many small initiatives / no critical mass • Negative public perception • Unrealistic expectations (Cannot be all things to all people) • Unrealistic performance expectation in relation to the NSDS

48. The Future • Operational • Governance • Human Resource Practices and People • Investor in People • Project management approach • BEE (specific focus on procurement) • Strategic (Sector and National-NSDS) • Transformation • Finance Sector Charter • SMME Development • Youth development • Consumer Education (Broad interpretation) • National Skills Development Strategy

49. THANK YOU

50. BANKSETA THORNHILL OFFICE PARK BLOCK NO. 15 BEKKER ROAD MIDRAND 1685 Call Centre 086 102 0002 TEL 011 805 9661 FAX 011 805 8348 WEBSITE www.bankseta.org.za