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Enterprise Directorate General

European Commission. Enterprise Directorate General. Creating Top Class Business Support Services. Mike Coyne Improving Business Support Measures Enterprise Directorate-General. Creating Top Class Business Support Services. European Charter for Small Enterprises :

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Enterprise Directorate General

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  1. European Commission Enterprise Directorate General Creating Top Class Business Support Services Mike Coyne Improving Business Support Measures Enterprise Directorate-General

  2. CreatingTop Class Business Support Services European Charter for Small Enterprises : • Promote top-class small business support • Best Procedure project : • Bringing the general level up to that of the existing best

  3. CreatingTop Class Business Support Services • Background : • Good Practice Identification (Concerted Actions) • Support for Start-ups • Support for Growth • the use of the Internet • facing up to global markets • strategic services

  4. CreatingTop Class Business Support Services • Background : • Public Expenditure on Support • Shift from Funding to Support Services • Variety of Support Provided • Variable Quality of Support Services • Operational Challenges

  5. CreatingTop Class Business Support Services • Conclusions : 1. Client orientation 2. Comprehensive provision 3. Coherent support services 4. Co-ordination, particularly at a regional level 5. Methodology of management capacity building

  6. CreatingTop Class Business Support Services • Conclusions : 6. Service packages for different target groups 7. Developing structures to meet individual needs 8. Integrating a strategic dimension 9. Being at the forefront of ICT usage 10. The necessary human and material resources

  7. CreatingTop Class Business Support Services • Conclusions : 11. A distinctive professional culture 12. Quality assurance systems 13. A culture of evaluation 14. Well-targeted promotion 15. Public and private provision

  8. CreatingTop Class Business Support Services • Working Paper available at : http://europa.eu.int/comm/enterprise/entrepreneurship /support_measures/top-class/index.htm

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