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Genesis Health Care Lean Six Sigma Project

Genesis Health Care Lean Six Sigma Project. Jane Cipriano, MHA Regional Director of Sales & Marketing 27 July 2012. Overview. Timeframe: March 2011 – July 2011 Goal: Reduce rehospitalizations at the centers through the use of Lean and Six Sigma tools

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Genesis Health Care Lean Six Sigma Project

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  1. Genesis Health Care Lean Six Sigma Project Jane Cipriano, MHA Regional Director of Sales & Marketing 27 July 2012

  2. Overview • Timeframe: March 2011 – July 2011 • Goal: Reduce rehospitalizations at the centers through the use of Lean and Six Sigma tools • 3 NH Centers: 2 in Concord, 1 in Bedford • Engagement and participation of local hospitals

  3. Genesis Health Care Readmission Strategies Richard Raskin, MD, FACP VPMA, Northeast Area 27 July 2012

  4. Internal Processes • Dedicated physician/midlevel staff • 100% review of all unplanned transfers (Interact-refined tool within EMR) • Monthly reporting and tracking • Integration of unplanned transfer management with QI process • Staff education and training • Innovation: Care Transitions, Advance Care Planning

  5. Center Expectations • Effective use of SBAR • Effective use of Early Warning Tool • Real time review of unplanned transfers • ER contact prior to center transfer • Center capabilities sheet with transfer • Monthly QI review of UT experience

  6. External Processes • Physician/midlevel staffing • Collaborative partners: * Hospitals * Physician Groups * Home health/hospice * Managed care organizations * Community

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