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FUN IS GOOD. Discover Your Passion Bring a Positive Attitude Show People You Care/Customer Service. FUN IS GOOD. SHOW PEOPLE YOU CARE Just be nice. We’re all in this together. Find ways to help and surprise people with kindness. FUN IS GOOD.
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FUN IS GOOD • Discover Your Passion • Bring a Positive Attitude • Show People You Care/Customer Service
FUN IS GOOD SHOW PEOPLE YOU CARE Just be nice. We’re all in this together. Find ways to help and surprise people with kindness.
FUN IS GOOD • Fun Is Good, is aboutShowing Others You Care • Treating people the way you wantto be treated and simply, being nice! • Most of us spend 40 hours a week with coworkers. If we build strong relationships and personal connections, it creates harmony and makes coming to work more rewarding.
Customer Service • Our Customers have a right to: • Be treated with courtesy and respect • Ask Questions • Timely Service • Receive Service from a knowledgeable, competent and cooperative staff. • http://d5sharepoint.dot.state.fl.us/sites/opsadm/default.aspx
Customer Service • http://www.dot.state.fl.us/construction/DistrictOffices/d5web/training.shtm • Communication Cornerstones: Building Trust • Customer Service – The Royal Treatment • Customer Service – Telephone Courtesy • Customer Service – But I don’t have Customers • Finding the Up in Upheaval
Effectively administer the District 5 Construction Program based the values of teamwork, responsibility and adaptability to deliver a safe and environmentally sound transportation system to our customers. District 5 Construction Customers
Customer Service • Types of Communication • Telephone • Answer within 3 rings • Be friendly and polite • Pay attention to your tone • Always identify yourself and the office or department (Department of Transportation Lorie Speaking)
Customer Service • Types of Communication • Voicemail • Avoid if possible • Make sure your greeting is friendly • Make sure your greeting is updated • Check your voice mails frequently • Return calls promptly
Customer Service • Types of Communication • Face to Face • Voice tone • Volume • Speed • Body Language • http://d5web.d5.dot.state.fl.us/
Customer Service • Types of Communication • E-mail • Use Plain Language • Clear Title or Subject Line • Limit the number of people you cc • AVOID USING CAPS • DO NOT Reply to all unless everyone needs the answer you are sending • Always spell check and proof read your e-mails • And always remember everything you send is public information