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Systèmes intégrés de gestion

Systèmes intégrés de gestion. Effective economical and ecological management results in a social environment, and job safety. New management tools. 1900: the Nation. 1950: the Company. 2000: the person. Motivations. 1950 Homo economicus satisfied with his salary

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Systèmes intégrés de gestion

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  1. Systèmes intégrés de gestion P. Lutgen & J. Heinen

  2. Effective economical and ecological management results in a social environment, and job safety. P. Lutgen & J. Heinen

  3. New management tools 1900: the Nation 1950: the Company 2000: the person P. Lutgen & J. Heinen

  4. Motivations • 1950 Homo economicus satisfied with his salary • 1975 Homo faber satisfied with his work • 2000 Homo sociologicus pleased with human relations P. Lutgen & J. Heinen

  5. New management tools From Morale or about legal obligations (command and control) to Ethics or voluntary commitment (transparency) P. Lutgen & J. Heinen

  6. The employee 1950 : obedient Command and control 1975 : independent Job description and initiative 2000 : interactive Common objectives in a team P. Lutgen & J. Heinen

  7. New management tools ISO 9001 PRODUCTS ISO 14001ENVIRONMENT OHSAS 18000 SA 8000 PEOPLE P. Lutgen & J. Heinen

  8. New management tools • Accidents on the job in Western Europe 5 500 fatalities per year 8 200 000 injuries per year 150 000 000 lost workdays at € 250 per day P. Lutgen & J. Heinen

  9. New management tools 1960: On-site doctors: curative measures 1990: Health on the job: preventive measures 2000: Health of employees: well being of employees P. Lutgen & J. Heinen

  10. Structural changes at the workplace • Loss of privacy in open space offices • « Just in time », urgent tasks have priority over important tasks • Fragmentation of work : phone calls, e-mails, meetings • Continuous ombilical cord with workplace : cellphones, PC, call centers… P. Lutgen & J. Heinen

  11. . New management tools „Human resource“ is replaced by the human person P. Lutgen & J. Heinen

  12. UK Human Right Act Oct 2000 • Companies must declare in public that they operate according to the Human Rights Declaration and to the regulations of the International Labour Organization (SA 8000) • They must insure that their foreign suppliers do this also. P. Lutgen & J. Heinen

  13. New management tools • Investing in people • UK standard • « happy employees = happy customers » • www.iipuk.co.uk P. Lutgen & J. Heinen

  14. The engineer knows it all and the worker executes New management tools • Knowledge management Cultural change in the company Transmission of know-how P. Lutgen & J. Heinen

  15. New management tools • Benchmarking & BSC (Balanced Scoreboard) Search for excellence through comparison Use of indicators Exchange of experience Basis for sustainable development Credibility through transparency P. Lutgen & J. Heinen

  16. New management tools • Use of indicators Visual display of complex information to: • communicate results • follow trends • compare performance of subsidiaries • make decisions P. Lutgen & J. Heinen

  17. Luxembourg New management tools P. Lutgen & J. Heinen

  18. New management tools • Systems of certification Self-certification: foreseen in ISO 14001 Customer - supplier: French car manufacturers Company – subcontractor: Dutch SCC system Between equals: Austria (www.oeqs.com/sec.htm) P. Lutgen & J. Heinen

  19. Dialogue with neighbours New management tools • Information about safety of the installations, safeguard against possible crises, impact of activities on the environment... P. Lutgen & J. Heinen

  20. New management tools • Public and annual reports • based on the 3 pillars of sustainable development • become an unavoidable instrument of communication • try to anticipate expectations and legal requirements • public statements strengthen motivation • be transparent: also mention failures P. Lutgen & J. Heinen

  21. New management tools Laws and justice give each individual what he is due. Friendship and ethics give more: Search of a better world with partners Aristoteles P. Lutgen & J. Heinen

  22. Laws cannot make a social being out of a person living in disharmony Confucius P. Lutgen & J. Heinen

  23. P. Lutgen & J. Heinen

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