Zeta Softech Profile & Data Processing Offerings To Directory - Portals

1. Zeta Softech Profile & Data Processing Offerings To Directory - Portals

2. Framework • What Services Could Zeta Intelex Provide You • Legal Publishing Solution • Customers Focused Research Solution • General LPO Services • How Will These Services Be Performed? • What Would Be Different? • Why Zeta Softech? • Our Partnership Approach • Our Experience • Our Quality • Our History

3. Framework • Why Zeta Softech….Continued • Our People • Our Infrastructure • Our Technology • Our Headcount • Confidentiality • Our Information Security • Our Leadership • How Would You Benefit? • KPO Case Study • Next Steps • Questions & Contacts

4. Legal Publishing Solution • Case Summaries • Case Assessment • Head-notes Drafting • Cross Referencing • Indexing • Categorizing • Transcription • Type & Audio • Legal Transcription Specialists

5. Legal Publishing Solution….Contd • Editing • Web Content & Paper Content • Coverage, Completeness, Clarity • SEO Friendly, Simple English - Universal Appeal • Where Required, In-depth Analysis • Proof Reading • 4 Eyes Quality Checking Among Peers • 100% Auditing By Senior Person • Robust Processes To Ensure Timely Turn Around Of Meticulously Corrected Proofs

6. Legal Publishing Solution….Contd • Creative Content • Articles • Blogs • Research/Academic Papers • Marketing Content For Subscribers • Web Based • Paper Based • Updating Routine Content • Legal Research • Indian • International Transcription Editing Formatting SEO Loading

7. Customer Focused Research Solution • Online • Customized Data Retrieval • Cold Calling Database • By Practice Area • By Geography • Competitor Entries • Online Customer Satisfaction • Loyalty And Retention Research • Web-based Surveys

8. How Will These Services Be Performed? Solution Implementation & Updates Instructions Received Allocated Operations 1:10 Supervision Ratio 100% Quality Audit QC Reports Customer OK

9. What Would Be Different? • Robust Experience With Data Processing • Managed Many Data Processing Projects • For Global Relationships • With 214 Staff • For 7 Years • 24*7 Operations • ISO 9001-2000 Certified • Technically Strong Staff • Diverse Types Of Data • Graphs, Maps, Surveys • Market Research • Average Typing Speeds Of 50 wpm • Very Low Rates Of Attrition

10. What Would Be Different? • Excellent Leadership • Proven Track Record • 7 Year Long Global Oil & Gas Data Processing Relationships • Consistently Outperformed Quality SLAs • Team, Revenue & Production Has Grown 65% Year-on-Year • Sharp People Management Acumen • Best In Industry Screening & Recruiting Processes • Able To Attract, Train & Retain Specialists & Experienced Technicians • A Management Approach Informed With Productivity & Quality Concerns • In Personnel Management • In Workflows Management

11. What Would Be Different? • Quality, Quality, Quality • In House MIS • We Will Track & Monitor Productivity + Quality Based On Your Preferences • We Will Leverage Your Existing Software Reporting Abilities To Ensure Automatic Updates • Lean Six Sigma • Micro Level Documentation • Detailed Quality Templates/ Calibration & Quality Analytics • Robust Sample Sizes & Stable Feedback/Corrective Procedures

12. Why Zeta Softech? – Our Experience • Data Processing • We Have Managed Many Data Processing Projects Since 2002 • We Had Many Repeat Customers • Some Of Our Team Has Been Retained Through Since 2002 • Digitization • 7 Year Long Global Oil & Gas KPO Relationships • We Have Managed High Levels Of Growth • Team, Revenue & Production Has Grown 65% Year-on-Year • Consistently Outperformed Quality SLAs of 99.5% • Consistently Managed Tight TAT • 24*7 Operations

13. Why Zeta Softech? – Our Partnership Approach • Steady Performance • As A Large Company, We Are Capable Of Delivering Regular, Continuous Flow Of Work • Willingness To Grow • We Can Start Small • We Possess Many Factors Which Help Scaling Up • Process Clarity • Management Ability • HR Capacity • Infrastructure • Alliances & Partnerships • We Are Open To, & Can Manage, Alliances & Partnerships • We Are Open To & Can Manage, Long Term Relationship

14. Why Zeta Softech – Our Experience • Medical Transcription • Our Sister Concern Runs 30 Seats Delivering Medical Transcription • We’ve Delivered Services To: • Wellstone Regional Hospital, Jeffersonville, Psychiatric Reports • Hillcrest Hospital • JGBC, Louisville, KY, Oncology Reports • We Specialize In Providing Medical Transcription For • Oncology • Psychiatry • GI • Ortho • Gynecology • & Many Other Practice Areas

15. Why Zeta Softech – Our Experience • Legal Process Outsourcing • 30 LPO Seats Supported By State Of The Art Technology Ready • LPO Team In Operations Since January 2009 • Complex Body Of Work With LPO Projects Since January 2009 • 26 Projects, Repeat Customers • 8 Practice Areas, Including IP, Employment, Real Estate • 7 Geographies Including US, UK, CA, AU, SING, IN, Middle East

16. Why Zeta Softech? – Our Quality • Lean Six Sigma • Micro Level Documentation • Detailed Quality Templates/ Calibration & Quality Analytics • Robust Sample Sizes & Stable Feedback/Corrective Procedures • In House MIS • We Will Track & Monitor Productivity + Quality Based On Your Preferences

17. Why Zeta Softech? – Our History ZETA SOFTECH

18. Why Zeta Softech? – Our People • Sharp People Management Acumen • Best In Industry Screening & Recruiting Processes • Strong Brand - Able To Attract Specialists & Experienced Technicians • Robust Training Plans • Sound Retention Strategies • Most Staff Retained Over 7 Years Or Longer • Attrition At Very Low Rates Of 5% • Trained Data Processors, Analysts Readily Available In Nagpur

19. Why Zeta Softech? – Our Infrastructure Excellent Infrastructure

20. Why Zeta Softech? – Our Infrastructure • Zeta Softech Owns 1 Acre Of Land In The Nagpur SEZ • We Have Permission To Build Up To 65,000 Sq. Ft. On This Land • We Plan To Develop This Land And Host Our Center Two

21. Why Zeta Softech – Our Technology

22. Why Zeta Softech - Headcount Data Entry 109 Document Preparation 22 Support & Mgmt. 17 Audit 12 Categorization 37 Document Production 15

23. Why Zeta Softech? – Confidentiality • We Accept Contractual Obligations To Comply With Strict Confidentiality Requirements • We Have NDAs Between • Customers – Ourselves • Ourselves – Our Staff • We Can Put In Place Optional Tripartite NDAs • Customers – Ourselves – Our Staff • You Can Review Our Information Security Measures Through Site Visits And Online Checks

24. Why Zeta Softech? – Our Information Security • Technological Measures › Access Controls - Premises Thumb Access Cards › CCTV › Access Controls - Data Internet & Email Restricted Access Removable Drives Disabled Recording Devices Controlled Printing Disabled › Secured VPN Tunnel (3DES Encrypted) For Server Connectivity › Secure FTP Server With A Confidential Login › Desktop Monitoring Software › Firewall › Diversity, Redundancy & Disaster Recovery Planning Link Infrastructure Robust Backups Regime

25. Why Zeta Softech? – Our Information Security • Administrative Measures › 24*7 Manual Guards › Training On Information Security To All Staff • Users only entitled to use their own specific log-in details • Hard-to-guess and frequently changed passwords • Desktop Locking › Audits • Record Keeping Measures › Information Security Policy › Internet & Email Usage Policy › Link Uptime Log › Virus Attack/Breach Log › Desktop Monitoring Log › CCTV Log › Access System Uptime Log

26. Our Leadership Malathi Swaminath, Managing Director/CEO, Malathi has more than 20 years experience in business and is the Managing Director of Zeta Softech since its inception in 2000. She is a thought leader in the professional solutions space, responsible for overall operations, the evolution of people centric policies, internal and external communications, quality and corporate governance in the Company. Malathi gained hands on experience participating in every aspect of Zeta Softech’s BPM, CRM & BI development initiatives. Zeta Softech has a LPO Division, “Zeta Intelex” providing Legal services to global clients with offices in UK and USA. Malathi is supported by operationally experienced, technically proficient, capable and ingenious division heads in each of Zeta group’s divisions.

27. How Would You Benefit – Oil & Gas KPO Case Study Scanned Tiff Images Received By Data Managers Images Collated & Input Into PDF Tracking Sheet Images Printed Out & Manually Cross Checked Using Set Parameters, Marked As Per Instructions Images Fed Back In – Analog Converted To Digital – Values Input Zeta Softech KPO Workflows – Running For The Last 7 Years, 225 Staff Images Quality Checked – Both For Accuracy Of Markup & Accuracy Of Values Separate, Spread Out Images & Data Consolidated Into One PDF, Final Output PDF checked For Accuracy End

28. How Would You Benefit – Oil & Gas KPO Case Study SAMPLE RAW GRAPHICALDATA

29. How Would You Benefit – Oil & Gas KPO Case Study

30. How Would You Benefit – Oil & Gas KPO Case Study

31. How Would You Benefit – Oil & Gas Data Processing Case Study Sample Data Entry Skill Map

32. Next Steps • Your Pilot • Detailed Proposal & Acceptance From Us • Visit To Your Offices, As Required • Visit To Our Site, As Required • Operations

33. Questions & Contacts Ms. Malathi Swaminath – MD/CEO Malathi@zetasoftech.com Zeta Softech Pvt. Ltd. 105, IT Tower, Parsodi, Nagpur – 440 022 India Phone: +91-712-2249801/2240594 www.zetasoftech.com