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Protecting and Serving Nevada’s Future

Protecting and Serving Nevada’s Future. Washoe County School District Police Department. Strategies. Customer Service

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Protecting and Serving Nevada’s Future

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  1. Protecting and Serving Nevada’s Future Washoe County School District Police Department

  2. Strategies Customer Service • Reduce the wait time for employees/volunteers to be processed in the fingerprinting office, by working with Human Resources and Volunteer Services to set up scheduling of employees to be processed. • Reduce the response time for calls for service by using alternative methods of initial officer contact. • Continue to achieve high level of customer service through officer, dispatch and supervisor contacts

  3. Strategies • Increase the ability for schools, students and parents to contact School Police • Utilize officers to notify schools/administrators on how to contact dispatch via phone & 800mhz radio • Re-configure dispatchers work hours to provide more phone coverage throughout the day

  4. Key Performance Indicators The following items will be measured as our new procedures are implemented: • Emergency Management – Increase the number of drills that are conducted in conjunction with School Police/Emergency Management (2010-2011= 52) • Emergency Management – Get all schools set up and utilizing VIP web based software (Administrators will receive training prior to start of school year)

  5. Key Performance Indicators • Fingerprinting – Reduce the amount of time the customer spends getting fingerprinted (Institute In/Out time on log) • Website – Improve the accessibility and user content of the School Police website • Dispatch – Increase customer satisfaction with our Dispatch center (Measured by Customer Service Survey) • Training – Continue to work with regional agencies on emergency preparedness and response through collaborative training exercises (Develop and implement joint training exercises)

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