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Welcome to < > Practice.

Welcome to < > Practice. We would like to introduce you to our staff. Doctor < >. B.Sc …… Professional Interests: Children’s surgery Personal Interests: Naked sky diving Work Hours: Mon to Fri 9am to 5pm. Doctor < > B. Sc …… Professional Interests: Children’s surgery

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Welcome to < > Practice.

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  1. Welcome to < > Practice.

  2. We would like to introduce you to our staff

  3. Doctor < > B.Sc …… Professional Interests: Children’s surgery Personal Interests: Naked sky diving Work Hours: Mon to Fri 9am to 5pm

  4. Doctor < > B. Sc …… Professional Interests: Children’s surgery Personal Interests: Naked sky diving Work Hours: Mon to Fri 9am to 5pm

  5. Doctor < > B. Sc …… Professional Interests: <Children’s surgery> Personal Interests: <Naked sky diving> Work Hours: <Mon to Fri 9am to 5pm>

  6. Practice Manager:<Delvene Delanette> Qualifications <Certificate in Practice Management> Role <General good guy>

  7. Nursing Staff • <Deb Grief (RN) performs the in-home health assessments for this practice.> • <Florence Nightingale (RN) immuniser extraordinaire.> • <Tom Heartbreak (EN) our wound carespecialist>

  8. The Roles of the Nurses within our Practice • Immunisation • Wound care • Enhanced Primary Care • Patient Education • Cardiac • Diabetes • Asthma • Life style

  9. Receptionists • <Miza Patience> • <Lennie Bratz> • <Flo Mo> • <Tina Waitawhile >

  10. Opening hours • Appointments are available from < > a.m. to < > p.m. • Our receptionists are available to take appointments from < > a.m. • We close for lunch between < >

  11. When you want to see the Doctor : Our staff have been trained to recognise urgent matters so that those patients with urgent medical problems and those needing longer appointments are accommodated within our appointment system. Staff answering the phone are following this Practice’s guidelines and will ask a series of questions as determined by our Doctors.

  12. Thank you for Waiting…. This practice runs on an appointment system and every effort is made to make sure you get to see your doctor on time.

  13. Patients in this practice are seen in this order: • Emergencies • Patients with an appointment • Patients without an appointment.

  14. Here are some simple ways you can help to make sure you see your doctor on time. • Make an appointment • When making the appointment, let the receptionist know how long you think you will need to see your doctor. • E.g. If you have multiple issues to discuss, you may need a longer appointment or may require more than one consultation.

  15. Make separate appointments for each family member even though you may all arrive together.

  16. Be on time or even better – arrive for your appointment 5 minutes early. • If you have another appointment following your visit to the doctor, ring the practice ½ an hour before you leave and ask if your doctor is running on time. • If you need to cancel your appointment, contact the surgery AS SOON AS POSSIBLE.

  17. Sometimes it is beyond our control when the doctor is running late such as medical emergencies. We will try and keep you up to date, but if you are unsure how much longer you will have to wait, just ask.

  18. Appointment Information • In this practice we schedule <15> minutely appointments • For removal of skin lesions, pap smears, medical check-ups and first time visits we allow longer appointments.

  19. Billing Information We bulk bill • Children under 16 years of age • Health Card Holders • DVA card holders • If you are experiencing financial difficulty please speak with your GP.

  20. Home Visits • Home visits are available ONLY for regular clients of this practice. • This are done only at the discretion of the Doctor.

  21. After Hours Care • For emergencies “out of hours” this practice participates in an after hours roster with several other practices. • Please phone this practice number and you will be directed to the Doctor on call.

  22. Privacy Policy • Your doctor needs information about your past and present health in order to provide you with high quality care. • This practice follows the Guidelines on Privacy in the Private Health Sector. This means that your personal health information is kept private and secure. • Please ask the Practice Manager for a copy of the written policy

  23. Requests for information and transfer of records • If you are moving away and transferring to a new doctor your GP will be happy to provide your health information to you by way of an accurate and up-to-date summary of your care. • A small administration fee may be charged to provide access as well as the time of the GP involved.

  24. Accreditation • This practice is accredited with <AGPAL> • Accreditation has improved our efficiency with minimal risk • We have increasing recognition from insurance companies • It assists us t make our practice as a safe environment for patients. • Staff morale has improved through increased management efficiencies

  25. Life Scripts • Lifestyle Prescriptions (or Life scripts) aim to build on preventive activities being undertaken in the primary health care system. • Life scripts provides general practice with tools to assist patients to make healthier lifestyle choices. 

  26. Smoking Nutrition Alcohol Physical activity Weight management For more information about Life scripts ask your Doctor or one of our nursing staff.

  27. Healthy tips for patients • Quit smoking • Reduce risk of cardiovascular disease, stroke, lung cancer • Eat more fruit and vegetables, less saturated fat • Reduce risk of cancer, cardiovascular disease, diabetes • Stop binge-drinking or heavy drinking • Avoid ill health, accidents and personal problems • Do 30 minutes of moderate physical activity per day • Reduce risk of cardiovascular disease, diabetes, stroke, mental illness and obesity • Achieve and maintaining a healthy weight • Reduce risk for diabetes, cardiovascular disease

  28. Requests for scripts It is the policy of this practice to < …. >

  29. Test results It is the policy for this Practice to < > all results for • Pathology • X-rays / ultrasounds Abnormal results will be < >

  30. The current Childhood Immunisation Schedule The National Immunisation Program Schedule (0 - 4 Years)Valid from November 2005 Age Disease immunised against • Birth Hepatitis B • 2 months Diphtheria; Tetanus; Pertussis; Polio; Hib; Hepatitis B: Pneumococcal • 4 months Diphtheria; Tetanus; Pertussis; Polio; Hib; Hepatitis B; Pneumococcal • 6 months Diphtheria; Tetanus; Pertussis; Polio; Hib; Hepatitis B (or at 12 months); Pneumococcal • 12 months Measles; Mumps; Rubella; Hib; Hepatitis B (or at 6 months); Meningococcal C • 18 months Varicella (refer to note 4) • 4 years Diphtheria; Tetanus; Pertussis; Polio; Measles; Mumps; Rubella

  31. Q Fever Clinics Are held here each <day of the week > from < time>

  32. Interpreter Service It is the right of all patients with limited English to be provided with a professional interpreter. To access this service please request further assistance from the reception staff.

  33. Nursing Home Visits Doctors <Names> are happy to visit their patients in the following nursing homes • < Nursing home names> • < Nursing home names> • < Nursing home names>

  34. Services to our Clients Your Doctor or nurse may approach you to be involved in a plan specific to your needs. This may be a: • Health assessment • GP management plan • Team Care Arrangement or • Home Medication review

  35. Services to our Clients cont’d • Our Asthma patients may be offered an Asthma 3+ Plan • and our Diabetic patients may be offered an Annual Cycle of Care. Ask our nursing staff if you require more information.

  36. Flu shots are now available. Over 65 years are free (or 55 years for indigenous people) Please ask your GP.

  37. MAHS program and referrals (More Allied Health Services) Eligibility for the program < >

  38. Allied Health Professionals who visit <practice name> • <Name> <Specialty> <Day of visit> • <Name> <Specialty> <Day of visit> • <Name> <Specialty> <Day of visit> • <Name> <Specialty> <Day of visit>

  39. Visiting Specialists to <practice name> • <Name> <Specialty> <Day of visit> • <Name> <Specialty> <Day of visit> • <Name> <Specialty> <Day of visit> • <Name> <Specialty> <Day of visit>

  40. We currently have a Locum, < Locum’s name> relieving for < GP name> Dr <Locum’s name> is < VRed, from….>

  41. We currently have a medical student, <name> participating in consultations with Doctor <GP name> and practice activities. We appreciate your support of this Doctor in training and thank-you for your understanding. Please advise reception staff if you do not wish the student to be a part of your consultation.

  42. This has been compiled by The Capricornia Division of General Practice 12 Separation St Rockhampton www.cqdoc.com

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