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What is communication?!!!. Elements of communication. verbal (the words we use) 7% vocal (expressions, intonation) 38% visual (facial and body language) 55%. Why Communications Skills Are So Important ?!!. When is communication successful??.
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Elements of communication • verbal (the words we use) 7% • vocal (expressions, intonation) 38% • visual (facial and body language) 55%
When is communication successful?? communication is only successful when both the sender and the receiver understand the same information as a result of the communication.
What is the difference between hearing and listening? Hearing is a physical ability
What is the difference between hearing and listening? listening skills allow you to understand what someone is "talking about".
Barriers to Listening • language differences or accents; • Noise and distractions • Physical discomfort
Some irritating listening habits • Interrupting the speaker • Not looking at the speaker
Some irritating listening habits • Asking too many questions about details • Rushing the speaker • Saying “yes , but………” • Topping speaker’s story to tell yours
Some irritating listening habits • Forgetting what the speaker said • Showing interest in something other than the conversation
Active listening skills “To know how to listen someone, think about how you would like to be listened”
Active listening skills • don't interrupt the speaker. • Appreciate emotions. • Avoid emotional involvement.
Active listening skills • Use appropriate facial expressions, head nodes & eye contact. • Avoid nervous & bored gestures.
Active listening skills • Minimize external and internal distractions. • Don’t think of what to say next . • Ask questions for clarifications. • Focus on the positive.
