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Defining Communication

Defining Communication. Chapter 8- marketing education. Think about it!. Think of a time when you had to be an effective communicator What was the message you were communicating? Who were you communicating to?. Listening. Reading. VERBAL Communication Skills. Speaking. Writing.

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Defining Communication

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  1. Defining Communication Chapter 8- marketing education

  2. Think about it! • Think of a time when you had to be an effective communicator • What was the message you were communicating? • Who were you communicating to?

  3. Listening Reading VERBAL CommunicationSkills Speaking Writing

  4. Examples of Channels, or Media Face-to Face Conversations E-mails Telephone Calls Letters Text and Instant Messages Reports Online Chat and Social Networking Messages Written Memos

  5. Allows participants to clarify the message Feedback Ensures that all parties understand the meaning of the message What are some examples of feedback?

  6. Verbal(vague, unclear language) Barriers Language or dialect not familiar to the receiver Barriers also include other elements such as formulating a response, noise, and other distractions

  7. Non-verbal Communication skills • Being able to recognize and understand non-verbal queues is important to communication • Non-verbal gestures can vary between cities or countries • Non-verbal can include: body language and facial expressions

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