PRESENTS PERSONAL GROWTH TO IMPROVE WORK PERFORMANCE (See Options)

1. PRESENTS PERSONAL GROWTH TO IMPROVE WORK PERFORMANCE (See Options)

2. PERSONAL GROWTH TO IMPROVE WORK PERFORMANCE • Today’s office professionals are under constant pressure to take on more responsibility, juggle more tasks and work for more than one manager or team. • However, people’s perceptions of the PA’s role remain the same. This course provides practical guidance on changing these perceptions. It will help you to enhance your personal effectiveness through improved self-awareness, new career opportunities, setting SMART goals and objectives, effective communication, assertiveness, self-confidence and networking. • Should you rather consider a career change, this course will also assist you in this regard. • This workshop is suitable for PA’s, Secretaries and all administrators who are keen to maximise their personal effectiveness to improve their performance at work and quality of life. Overview Duration: Two Days IS IT RIGHT FOR ME?

3. BY THE END OF THIS COURSE YOU WILL BE ABLE TO: • Identify opportunities to further your current career prospects • Identify additional career opportunities • Recognise and acknowledge your strengths and areas for development. • Build your personal brand. • Identify how to expand your network to achieve brilliance. • Manage your stress levels and improve your efficiency at work. • Communicate more effectively. • Be more assertive and confident with your work colleagues. • Set a personal goal action plan with achievable goals. WHAT WILL I LEARN?

4. EMOTIONAL INTELLIGENCE • Understand the role of emotions in your live • How to change bad moods around CHALLENGES FACING THE SCRETARIAL PROFESSION • Is new technology a threat? • Why PA’s/Secretaries are indispensable TRAITS & CHARACTERISTICS OF THE EFFECTIVE PA/SECRETARY • What are the critical traits to boost your career and how to development them UNDERSTANDING HOW YOU WORK AND IDENTIFYING AREAS FOR IMPROVEMENT • Personal SWOT analysis - identifying personal strengths and development area. CAREER GUIDANCE • How well is my current job fit? • What to do to improve my current job fit. • Through the completion of a number of psychometric assessments questionnaires other possible career options will also be identified THE POWER OF A BRAND. • The benefits of Branding. • The five P’s of a Personal Brand. • How to build a Personal Brand. • The importance of knowing who you are and what you stand for. BEING BRILLIANT • Overcome your fears and feel confident to stretch your comfort zone. • Focused analysis on your career and personal development. • Action planning to achieve success. • Formulating a Personal Action Plan. DEVELOPING YOUR ASSERTIVENESS AND SELF-CONFIDENCE • Dealing with difficult people. • Defining and understanding assertive behaviour and its value. • Saying no confidently without guilt. • Giving and receiving feedback, criticism and praise. Day One

5. MAXIMISING YOUR CAPACITY • The importance of personal effectiveness. • How to plan and priorities there by improving their performance. • Effective decision making to achieve a win/win situation. • Managing their capacity to lead. SUCCESSFUL NETWORKING – DEVELOPING RELATIONSHIPS AND LEARNING FROM OTHERS • The values and benefits of networking. • Building cross-functional relationships • Understanding where networking opportunities exist and widening your support network. WHAT A MANAGER WANTS • Six criteria that makes a successful PA/secretary. • Defining each other’s objectives. • Understanding each other’s motivators/stress. • Stretching your comfort zone. • Use of positive language. OVERCOMING YOUR FEARS AND BUILDING CONFIDENCE • Understand and overcome your personal doubts and fears. • Believe in yourself, recognise and build on your strengths. • Build yourself up, instead of knocking yourself down. REMOVING TIME STEALERS • Staying in control – proactive versus reactive. • Identifying and removing time stealers. • How to deal with interruptions.

6. Presents MEETINGS AND MINUTE TAKING WORKSHOP (see options)

7. Meetings can be extremely effective ways of communicating with colleagues, getting things done and making decisions. That is, if they are organized and run in the right way. • Taking minutes can be a difficult, thankless task, thrust upon the unwary at the meeting. Minutes, too, need preparation and planning. • Who should attend this course? Secretaries, administrative personnel and anyone who needs to improve on their writing and minute taking skills.

8. Objectives • Gain results from improved interpersonal skills in running meetings. • Able to deal with any type of meeting more constructively. • Enhanced participation satisfaction through the handling of all potential explosive situations, ranging from minor discomfort to serious confrontations, in achieving sound solutions. • Structure and write effective and professional letters, minutes, memoranda, faxes and emails using a general format. THE MECHANICS/DYNAMICS OF MEETINGS - REPORT WRITING & MINUTE TAKING : • Recognising and understanding the purpose, importance and benefits of Meetings. • Understand the Nature and Characteristics of Meetings. • Understanding the Chairman’s Role and functions. • Apply specific techniques in planning and preparation of Meetings. • Recognising the importance and layout of proper Minutes and Agenda’s. • Understand the key terms used during meetings • Identify the main principles and guidelines to ensure effective and professional, written communication. • Structure and develop sentences and paragraphs that are clear, concise and logically constructed.

10. ENROLMENT PROCEDURES • To enrol for any of these workshops, kindly download the enrolment form from • www.ithembatdc.co.za • After completion and signing please e-mail back to ithemba@webmail.co.za • Or contact our office at +27 12 998 0809 or fax at +27 12 998 0807. • REGULATIONS • Unfortunately only registered participants will be accommodated. • Early Registration is therefore strongly recommended. • Confirmation will be sent to all registered participants. • Unfortunately no refunds will be given in case of cancellation. • However, a substitute is more than welcome in the case of such a cancellation. • FLIGHTS, TRANSPORT AND ACCOMMODATION • Delegates are responsible for making their own flight, shuttle and accommodation arrangements. • Please ensure that the hotel shuttles you to the venue/hotel and back where applicable. • CODE OF CONDUCT • Delegates who request special meals/refreshments not specified on the registration form will be liable • for payment thereof. • Cell phones must be switched off during presentations and functions (not put on silent or vibrate). • iThemba will not held liable for any costs that may be incurred due to injury or illness sustained during • the workshop. • NB: Before you complete this document and fax it to us, please note that your company will be liable for the • full fee – even if you cancel or do not arrive at the event. Please phone (+2712) 998 0809 to confirm your • attendance.

11. WORKSHOP FACILITATOR Dr Hennie Swanepoel – Registered Psychologist with the HPCSA We’ve packed a lot into this two-day course and it’s my aim to make sure you leave with a new found confidence and effectiveness at work. I’ll help you develop the skills to really understand why others at work behave as they do and to understand more about your feelings and behaviour. Throughout the course I will help you examine your own strengths and areas for development and career advancement. You will learn how to control your reactions so you come across confident and influential – behaviour that will lead to productive relationships at work.