Welcome To Citizens Conferencing

2. Welcome To Citizens Conferencing Citizens Conferencing is a full service conferencing company that provides a full array of conferencing solutions to companies of every size and variety. We offer the latest in “Gee Whiz” conferencing technology to make your meetings the best they can be… • the best sound quality • the best enhancements • the best security We provide you with a Personal Conferencing Manager who is “Gung-Ho” to talk with you and provide the highest quality services you need, when you need them.

3. Choose the solution that fills the need for your industry and your company. Citizens Conferencing knows that every business is different and has different conferencing needs. That’s why we offer the following variety of products that are easy to use and can be customized to best serve your needs. Automated Conference On Demand Quick Call Web Web View Plus Operator Assisted Operator Meet-Me Operator Dial Out International Services

4. Automated Products Conference On Demand Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services Conference On Demand is our new fully automated service that allows instant conferencing with no prior reservation*. It provides an immediate means of communication and saves you time and money. * Subject to port capacity at the time of your conference. 50 participant limit.

5. Automated Products Conference On Demand Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services Benefits: • Save Time: No need for reservations. • Save Money: Lowest rates. • Easy to Use: Simply dial your 800#, enter your passcode and access your conference room 24 hours a day, 7 days a week.

6. Automated Products Conference On Demand Demo Bob has a need to meet with his staff of 7 sales managers who office in 7 different cities. Conference On Demand is an ideal solution for this meeting. To save time, Bob elects to use e-mail instead of phone or fax to contact his staff.

7. Automated Products Conference On Demand Demo Bob sends these simple instructions to each sales manager by e-mail:1) 800 number to call2) passcode3) time of the meeting 800 number Passcode Time of the meeting

8. Automated Products Conference On Demand Demo At the appointment time, Bob dials the 800 number and the passcode. As host of the meeting, he is joined by his 7 sales managers. The group convenes and the participants work together easily without the need for operator assistance.The participants are notified by Bob that a Conference On Demand meeting will be regularly scheduled every week at the same time, with the same 800 number, and the same passcode.

9. Automated Products Quick Call Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services Quick Call is a fully automated conferencing option that eliminates hold times and grants participants freedom to enter or exit calls without operator assistance.

10. Automated Products Quick Call Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services Benefits: • Save Time: IVR-based Automated Reservation System. • Security: Tone or Silent entry. • Large Meetings: Tone or Silent entry. • Easy to Use: Simply schedule a reservation, dial your permanently assigned 800#, enter your pass code and access your conference room.

11. Automated Products Quick Call Demo Sally received a call from her customer asking about production schedules, shipping and delivery. To answer these questions Sally will need to talk to her factory manager, shipping manager, and her contact with the delivery service.

12. Automated Products Quick Call Demo Sally decides that a teleconference meeting including these three contacts, herself and the customer would be the most effective way to get the answers the customer needs.Quick Call is an ideal solution for this meeting.

13. Automated Products Quick Call Demo Sally calls the Citizens Conferencing reservation line at 800-598-5097 to schedule a Quick Call conference using her own 800#, personal pass code, and a project number so that it will be reflected on her bill. 800-598-5097

14. Automated Products Quick Call Demo Sally elects to phone her contacts rather than e-mail or fax, so that she can explain the situation and discuss how each manager should prepare for the meeting. Once she has notified her staff, she calls her customer to make sure that the meeting time would be a good time for her.

15. Automated Products Quick Call Demo At the end of each conversation Sally gives each person the following instructions: 800 number Passcode Time of the meeting

16. Automated Products Quick Call Demo At the appointment time, Sally dials the 800 number and the passcode. As host of the meeting, she is joined by her staff of 3 managers, along with her customer. One by one, Sally’s staff answers the customer’s questions. The customer is happy with the results of the meeting and thanks Sally for the prompt and efficient way of answering her various questions.

17. Web Products Web View Plus Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services Web View Plus is an online meeting center that provides virtual meetings/presentations to match the productivity of face-to-face meetings by incorporating audio, data, and video into a full-featured online meeting room.

18. Web Products Web View Plus Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services Benefits: • Save Money: Reduced travel costs. • Save Time: Increased efficiency and profitability, also facilitates collaboration. • Security: No uploading, files are encrypted and encoded while being sent via the internet. • Flexibility: Allows impromptu demos and other unplanned events during the presentation.

19. Web Products Web View Plus Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services Special Features: • Application Sharing: Allows any participant to share an application without uploading the program to a server. • Presentation Sharing: Allows any participant to share presentations without uploading the file to a server. • Document Sharing: Allows any participant to share presentations without uploading the file to a server. • Web Browsing: Allows the presenter to navigate through the web, with participants following along.

20. Web Products Web View Plus Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services Special Features: • Remote Control: Allows the control of any user’s system remotely. (once permission is granted) • File Transfer: Enables instant file transfer to all participants within a meeting. • Live Chat: Allows participants to chat publicly or privately. • Record and Playback: Allows the meeting to be recorded for playback at a later time.

21. Web Products Web View Plus Demo Giovanni has clients all over the U.S. He often must fly to meet with each of his clients to show them the newest offerings that his company has to offer. The inconvenience of frequent travel and increasing airplane ticket costs has Giovanni looking for alternative ways of communication.

22. Web Products Web View Plus Demo Giovanni decides to contact Citizens for a solution to his problem.His Account Manager helps Giovanni to decide that Web View Plus would be the ideal solution. Excited by the opportunity to stay away from the airport, he immediately asks the Account Manager to schedule a meeting with his accountant two days later.

23. Web Products Web View Plus Demo Once the meeting is set up, his Account Manager sets up an online demo to show him all of the added features of Web View Plus. Giovanni is ready to use Web View Plus to conduct his meeting with his accountant. This is easy!

24. Web Products Web View Plus Demo Giovanni elects to e-mail his accountant, instead of phone or fax; his accountant is very web oriented and the meeting itself will be held on the web. In the email he includes the following information:1) the website address2) the passcode3) the time of the meeting Website address: http://www.citizensconferencing.com/ Citizens_Webviewcenter.html Passcode Time of the meeting

25. Web Products Web View Plus Demo At the appointment time, Giovanni logs on the internet to the Web View Plus log-on screen. With Web View Plus, there is no file uploading required, so security is not an issue. This allows Giovanni to access and share any file he wants during the meeting. He types in the meeting number and passcode, and he finds his accountant waiting for him to review next year’s budget.

26. Web Products Web View Plus Demo Together, Giovanni and his accountant discuss and make changes to the budget, each without having to leave their offices. Giovanni finishes his meeting with his accountant and can’t help but smile knowing how much time and money he just saved.

27. Operator Assisted Products Operator Meet-Me Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services With Operator Meet-Me, all participants from around the world can access their conference by dialing into a pre-designated number.A Citizens Operator then connects the participants to the call after qualifying them to make sure they are entering the appropriate conference.

28. Operator Assisted Products Operator Meet-Me Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services Benefits: • Easy to Use: Set the reservation, inform all participants via phone, fax, or email. Have all participants call the assigned 800 number to be connected into the conference at the designated time. • Recall Capabilities: These calls can be transcribed, taped or digitally replayed for reviewing at a later time.

29. Operator Assisted Products Operator Meet-Me Demo Country Corp., a large corporation, has a Quarterly Investor Relations call that includes well over 100 participants from the U.S. and Europe. To make sure that everything goes smoothly, their Citizens Conferencing Account Manager is brought in to help determine the best conferencing product to use. Operator Meet-Me is the ideal solution for this meeting.

30. Operator Assisted Products Operator Meet-Me Demo Once the meeting is set up, the Account Manager offers specific call enhancements that could be valuable to all attendees as well as those who cannot attend the meeting.Digital Replay and Voice Casting will allow the company to replay the meeting by phone and to stream it over the Internet. Fax is chosen over phone or email to send the meeting entry information to the different department heads from Country Corp. 1) 800 number2) time of the meeting

31. Operator Assisted Products Operator Meet-Me Demo At the appointment time, all of the participants dial the 800 number. Once inside the meeting they’re greeted by the Operator. The host has an option to ask that each party be announced as they enter the meeting. During the meeting, the Operator acts as a personal help desk, taking care of the participant’s needs and questions.

32. Operator Assisted Products Operator Dial Out Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services With our Operator Dial Out service, a Citizens Operator will fully coordinate your conference by dialing out to participants anywhere in the world and joining them to the call at the appointed time.

33. Operator Assisted Products Operator Dial Out Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services Benefits: • Easy to Use: Simply set a reservation, inform all participants via phone, fax, or email, then a Citizens Operator will dial out to all participants and join everyone into the conference at the designated time. • Recall Capabilities: These calls can be transcribed, taped or digitally replayed for reviewing at a later time.

34. Operator Assisted Products Operator Dial Out Demo Memorum Inc., a large U.S. pharmaceutical corporation, is initiating a conference call surrounding their new product, ProChanor. They have several associates they want to include in this conference. Unfortunately, they have not given notice to some of the people they want to participate in the discussion. They contact their Citizens Conferencing Account Manager, asking for advice on which product would help them accomplish their goal best.

35. Operator Assisted Products Operator Dial Out Demo Their account Manager recommends Operator Dial Out as the ideal solution for the meeting. The Account Manager redirects Memorum to the Reservation Line, where they set up the time they would like the meeting to take place, and the names and phone numbers of the participants of the meeting. Once the meeting is set up, the Account Manager offers select call enhancements that will be valuable to everyone that attends the meeting and those who do not attend the meeting.

36. Operator Assisted Products Operator Dial Out Demo Fax is chosen over phone or email to send the meeting information to the different department heads from Memorum. 1) 800 number2) time of the meeting

37. Operator Assisted Products Operator Dial Out Demo At the appointment time, the Operator calls all the participants to bring them into the meeting. During the meeting, the Operator acts as a personal coordinator, taking care of the participants needs and questions.

38. Operator Assisted Products International Services Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services International Services are available for International participants who need to be included in a particular conference. The participants can access our bridges by dialing into a pre-assigned direct number.

39. Operator Assisted Products International Services Conference On DemandQuick CallWeb View PlusOperator Meet-MeOperator Dial OutInternational Services Benefits: • Easy to Use: Simply contact Citizens and request a direct phone number for international participants.– 800 numbers don’t work outside of the U.S.

40. Operator Assisted Products International Services Demo Unified Incorporated is an international company that is based in the U.S. They have several associates outside the U.S. they need to include in important conferences. They contact their Citizens Conferencing Account Manager for advice on which product would help them to include international participants in a U.S. conference call.

41. Operator Assisted Products International Services Demo Their Account Manager informs them of the International Services that Citizens offers for international meetings. Once the meeting is set up, the Account Manager offers specific call enhancements that will be valuable to everyone that attends the meeting, as well as those who do not attend. Digital Replay and Voice Casting will allow the company to replay the meeting by phone and to stream it over the Internet. The Account Manager redirects them to the Reservation Line, where they give the time they want the meeting to occur and the number of international participants that will attend the meeting. The Operator then confirms the schedule, and gives them special phone numbers and passcodes for the international participants to use.

42. Operator Assisted Products International Services Demo The participants are sent emails instead of phone calls or faxes, as this is both the easiest and least expensive of all the options. For the participants outside the U.S.: 1) phone number(not 1-800 because 1-800 only works in the U.S.) 2) Passcode 3) Time of the meeting

43. Operator Assisted Products International Services Demo At the appointment time, all of the international participants dial the phone number and enter the passcode. Once inside the meeting they’re greeted by the rest of the conference participants. The meeting finishes without a flaw, and Unified Incorporated has included their international participants and gained their insight.

44. Enhancements Full Array of Enhancements VoiceCastDigital ReplayQ&A / PollingCOM-LineTapingTranscriptionParticipation List Citizens Conferencing understands that you need a vendor who will go above and beyond your needs and exceed your expectations for those calls that require special attention.We customize your conferencing package with expertise and care, and help you choose from the following features to enhance your call.

45. Enhancements VoiceCast VoiceCastDigital ReplayQ&A / PollingCOM-LineTapingTranscriptionParticipation List This “broadcast” of a conference call over the Internet gives customers two options: accessing the audio portion of the conference call live or as a replay. Audio streaming allows you to broaden your audience.

46. Enhancements Digital Replay VoiceCastDigital ReplayQ&A / PollingCOM-LineTapingTranscriptionParticipation List Your conference can be digitally recorded for unlimited playback at a later time. The replay is accessible by dialing an 800 or direct number.Digital Replay is a convenient, useful solution for participants who are unable to attend the live conference.

47. Enhancements Q&A / Polling VoiceCastDigital ReplayQ&A / PollingCOM-LineTapingTranscriptionParticipation List A formal Question and Answer session can be conducted during the conference by our conference coordinator. Our Polling service allows our coordinator to capture the participants’ responses to specific questions. The results are then compiled.

48. Enhancements COM-Line VoiceCastDigital ReplayQ&A / PollingCOM-LineTapingTranscriptionParticipation List A separate communication line allows a conference coordinator and a designated participant to communicate outside of the conference. The line can later be joined to the conference or remain isolated throughout the entire call. This allows the coordinator to communicate with the contact through the conference.

49. Enhancements Taping VoiceCastDigital ReplayQ&A / PollingCOM-LineTapingTranscriptionParticipation List An analog tape of the conference can be requested at the time of call reservation.Overnight or standard delivery of the tape is available.

50. Enhancements Transcription VoiceCastDigital ReplayQ&A / PollingCOM-LineTapingTranscriptionParticipation List Written documentation of a conference is available when requested 24 hours in advance.The transcription can be delivered in hard copy, diskette, email or fax form.