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Working Group 8 – E9-1-1 Best Practices

This working group focuses on improving 9-1-1 service reliability through reviewing and enhancing existing best practices. Participants include industry leaders and experts. Activities encompass defining meeting schedules, committee formation, conducting best practice tutorials, and developing a comprehensive report for consideration by relevant organizations.

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Working Group 8 – E9-1-1 Best Practices

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  1. Working Group 8 – E9-1-1 Best Practices September 23, 2011 Robin Howard Chair WG 8 – E911 Best Practices Communications Security, Reliability and Interoperability Council CSR C

  2. Working Group 8 – E9-1-1 Best Practices • Description: 9-1-1 service reliability is vital to public safety and consumer wellbeing. CSRIC II, and before that NRIC, have worked over the years to develop a substantial body of voluntary best practices to promote 9-1-1 reliability. This Working Group will review the existing set of CSRIC/NRIC 9-1-1 best practices and recommend ways to improve them, accounting for the passage of time, technology changes, and operational factors. • Duration:  June 6, 2012 Communications Security, Reliability and Interoperability Council CSR C

  3. Working Group 8 – Participants • AT&T • ATIS • Iridium • Intrado, Inc. • Wiley Rein LLP • T-Mobile • National Emergency Number Association • CenturyLink • Cassidian Communications, an EADS North America Company • Access Partnership • Washington State Military Department E911 Program Office • Sprint • Verizon Communications Security, Reliability and Interoperability Council CSR C

  4. Working Group 8 - Current Work Activity • Establish Working Group logistics and participant listings • Establish email exploder for team • Define meeting schedule • Establish committees based on needs of E911 Best Practice review • Identifying expertise gaps • Data collection for existing and CSRIC II E911 Best Practices • Collection of Best Practices referenced in E911 outages reported into the Network Outage Reporting System (NORS) • Review of past NRIC/CSRIC Final reports for any outstanding recommendations or work activities

  5. Working Group 8 - Work Completed • Compiled list of existing Best Practices related to E911 from the ATIS Best Practice website. Used keywords of 911 and 9-1-1, PSAP, etc. to establish review list. • Contacted FCC PSHSB and requested Best Practices referenced by service providers in Final NORS reports under the following data fields: • Applicable Best Practice that might have prevented the Outage or reduced its effects • Best Practices used to mitigate effects of Outage

  6. Working Group 8 - Next Steps • Best Practice tutorial for Working Group members • Identify committees and leadership • Define Best Practice review process and validation process • Distribute Best Practices and supporting documentation to WG8 participants • Identify any BP gaps and/or concerns recognized by Working Group 8 and forward to appropriate CSRIC Working Group for consideration • Begin work on WG8 Report

  7. Tentative - Project Timeline September 23rd 1st CSRIC III meeting Week of Apr 9th Working Group 8 Full WG touch base call Week of Jan 23rd Working Group 8 Full WG touch base call Week of Sep 26th Working Group 8 Kickoff Meeting Week of Oct 24th BP training complete March 8th 3rd CSRIC III meeting June 6th 4th CSRIC III meeting WG8 Final Report due Week of Apr 16th WG8 draft Final Report due December 3rd 2nd CSRIC III meeting 2012 2011 November October June 2012 April May September December January February March Week of Dec 19th Working Group 8 Full WG touch base call Week of Apr 23rd WG8 finalize Final Report Week of Mar 26th Working Group 8 Full WG touch base call Week of Nov 28th Working Group 8 Full WG touch base call Week of Jan 16th Working Group 8 Committees drafts findings due to WG8 Week of Oct 10th Working Group 8 Committees Identified Leadership named September 15th Working Group 8 Participants Identified

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