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ImERSE Improving Experience through Regular Shadowing Events

ImERSE Improving Experience through Regular Shadowing Events. W Calvert 1 , C Platt 2 , J Minford 1 Alder Hey Children’s NHS Foundation Trust 1 Department of Paediatric Surgery 2 Transformation Team. Summary information about ImERSE & PFCC.

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ImERSE Improving Experience through Regular Shadowing Events

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  1. ImERSEImproving Experience through Regular Shadowing Events W Calvert1, C Platt2, J Minford1 Alder Hey Children’s NHS Foundation Trust 1 Department of Paediatric Surgery 2Transformation Team

  2. Summary information about ImERSE & PFCC ImERSE Report – Complete this during your shadowing event & leave in the box on K1 Information handout for patients & families

  3. The Not So Good Stuff Frustration expressed from long fasting times and pre-theatre wait Too much waiting around without knowing what was going on after initial clerking Discussing risk and complications in front of child made them more anxious Timing of speaking to parent in recovery whilst trying to comfort crying baby; mum didn’t really take in what was being said and a nurse had to return later to ask clinician again

  4. The Good Stuff Adapted treatment options to meet child’s needs Toys & books in waiting area helps to keep the child and parents occupied Explained the layout of the day, what to expect in a way that was easy to follow and comforting for family.

  5. “You treat a disease, you win, you lose.You treat a person, I guarantee you, you'll win, no matter what the outcome.” Patch Adams M.D.

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