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Overcoming the 6 Key Challenges Standing in the Way of True Digital Success

Overcoming the 6 Key Challenges Standing in the Way of True Digital Success. Laurie Brown, RHIA Healthcare Sales Consultant. Objectives. How to achieve complete digitized patient record in a fragmented world. Paper. Fax. Outside Media. Perspectives on the Key Challenges.

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Overcoming the 6 Key Challenges Standing in the Way of True Digital Success

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  1. Overcoming the 6 Key Challenges Standing in the Way of True Digital Success Laurie Brown, RHIA Healthcare Sales Consultant

  2. Objectives How to achieve complete digitized patientrecord in a fragmented world Paper Fax Outside Media

  3. Perspectives on the Key Challenges Standardization Across the Organization • Expand beyond the four hospital walls • Growth strategy Governance • New hire training, refresher courses, change management Service Level Agreements (SLA’s) • Timely clinically relevant information available

  4. DataBank’s Vision of Digital Success “As we migrate to the EHR,total digital success includes the integration, accessibility,andaccuracyof all sources of PHI” –Chuck Bauer, CEO

  5. Paper to Electronic – Where does it fit? Right Patient. Right Document. Right Time. Process Delivery Capture Collection

  6. Paper to Electronic – What is it? • Secure connections • Reconciliation • Customer portal • Low IT overhead Capture Collection Process Delivery • SLA-based delivery • 3rd party load files • Drive pre-built workflow • Match RIGHT people & RIGHT technology • Conversion / classification services • Quality control program(s) • Scale (↑↓) • Hardware/ software assessment • Capture strategy recommendations • Digital and physical strategies

  7. Key Challenges Standing in the Way

  8. Challenge Meets Solution Client Story 1: Uncontrollable Forces affecting the ebbs and flows of volume: • Mergers and acquisitions • Consumer choices • Solution: • Outsourcing with a 3rd party that can handle the peaks and valleys • Using technology that enables services to combine state-of-the-art technology with the right people Results: Our clients no longer have the pressure and burden of staffing up and/or laying off FTEs

  9. Challenge Meets Solution Client Story 2: No scanning standards: • Many people • Many locations • Different equipment • Direct report issues Solution: • Device assessment provides standardized capture and connectivity to a document management system • Tailor best practices to fit your needs to achieve total standardization of operational processes Result: Documents are indexed properly…at the encounter level AND document level

  10. Challenge Meets Solution Client Story 3: Delayed turnaround scanning times: • Wait times • Costly • Frustration Solution: • Look for turnaround servicelevels that are based on needed document management timeframe need requirements Result: • Information can be accessed when you need it…driving better patient care and improved efficiency

  11. Challenge Meets Solution Client Story 4: Documents are incorrectly classified in the document management system • Millions of encounters • Multiple departments (HIM, PFS, PA, A/R, AP, HR) • Various document types Solution: Technology-enabled platform uses machine learning AND expert staff to properly index your critical documents Result: Clients experienced an accuracy rating of 99.942%for 2017 in Right Patient objective

  12. Challenge Meets Solution Client Story 5: Reducing FTE departmental costst: • Hourly wages • Supervision • Healthcare Solution: • Services are based on a fixed cost, creating a more transparent budget process Result: Most recent ROI was $150,000 in annual savings for one department

  13. Challenge Meets Solution Client Story 6: Improve data integrity and quality: • Multiple systems • Database errors • Increased risk • Impacts financial performance and patient care Solution: • Infusing quality into solutions • Guaranteed accuracy rating of 99.5% Result: • Clients experienced an accuracy rating of 99.9982%for 2017 in page-to-image (right document) objective

  14. What We Do MEDCISE transforms disparate information into EHR/EMR accessible systems • Right Patient EHR/EMR accessible • Right Document • Right Time

  15. How We Do It • Locations • Hospitals • Ambulatory • Home Health • Expert Team • Scan • Index / Classify • QA SFTP Automation Software & Portal • Inputs • Paper • Fax • Media Electronic Output • Portal • Secure file transfer • Metrics • Exceptions / rescans • Processes • Scan • Fax Server • Upload Data QC 100% Inspection Six Sigma

  16. How can we help you? • Right Patient Is all of my information… Accessible? Accurate? Timely? Document Management Solution • Right Document • Right Time

  17. Questions? Contact: Laurie Brown lbrown@databankimx.com David Voss dvoss@databankimx.com

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