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NEW BUSINESS APPLICATION PROCESS FOR ON-LINE APPLICATION FORMS

NEW BUSINESS APPLICATION PROCESS FOR ON-LINE APPLICATION FORMS. Application form from time of capture 24 hours. App. App. NEW BUSINESS APPLICATION PROCESS FOR PAPER APPLICATION FORMS (Under certain circumstances). Load. Check for Completeness

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NEW BUSINESS APPLICATION PROCESS FOR ON-LINE APPLICATION FORMS

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  1. NEW BUSINESS APPLICATION PROCESS FOR ON-LINE APPLICATION FORMS Application form from time of capture 24 hours

  2. App App NEW BUSINESS APPLICATION PROCESS FOR PAPER APPLICATION FORMS (Under certain circumstances) • Load • Check for Completeness • If checklist is not signed return on heat ticket to FPA BACKOFFICE DISCOVERYHEALTH FPA App with PR Submit • Submit to acquisitions@discovery.co.za • Email FPA PR Requirement Call Ticket App with No PR • Reassign to FPA with DH Reference No • Email Membership No to FPA Application form from time of submission 48 hours

  3. NEW BUSINESS NEW BUSINESS • Email FPA PR Requirement - PDF File. If there is confidential information outstanding. The requirement will be sent to Alexander Forbes. A note will be made on HEAT for the FPA to notify the member to contact Discovery Health or Alexander Forbes to obtain the requirement Discovery Health • Resolve PR with Member • Forward PR Requirements on DH Email • Using Same Subject Line (Reference) • To acquisitions@discovery.co.za FPA • Load Membership • Email FPA Membership No Discovery • Close Call Ticket FPA

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