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Expanding International Banking Operations

Expanding International Banking Operations. Harbir Dhillon, Core Banking & Payment Solutions Delivery. 09.23.2013. Why We Are Here. Company Overview Drivers for expanding internationally Key considerations when thinking of going international

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Expanding International Banking Operations

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  1. Expanding International Banking Operations Harbir Dhillon, Core Banking & Payment Solutions Delivery 09.23.2013

  2. Why We Are Here Company Overview Drivers for expanding internationally Key considerations when thinking of going international Key issues when planning for international expansion Lessons learned and approaches validated

  3. Our Mission To increase our client’s probability of success.

  4. SVB SVB Confidential: 2013 Oracle OpenWorldsession id: CON9987

  5. SVB Growth SVB Confidential: 2013 Oracle OpenWorldsession id: CON9987

  6. Drivers for expanding internationally SVB Confidential: 2013 Oracle OpenWorldsession id: CON9987 To support and retain our clients as they grow in size and geographic footprint Gain access to new innovation hubs as they continue to emerge around the world Support innovation companies wherever they reside

  7. Key considerations when thinking of going international SVB Confidential: 2013 Oracle OpenWorldsession id: CON9987 • Client experience • Maintain and improve upon our high-touch approach to client engagements • New in-market clients • Existing clients expanding to new markets • New market clients expanding to other geographies where SVB does business • Market differentiation vs. competitors • Leveraging our deep “innovation” market experience • Ensure we have an understanding of eco-systems in the new market • Maintaining our corporate culture • Meeting US and in-market regulatory requirements • Ensure adequate program governance and executive commitment • Upfront decisions on common core processing systems

  8. Key issues when planning for international expansion SVB Confidential: Oracle OpenWorldsession id: CON9987 • Local hiring • Timing is everything – right feet on the ground at the right time • New employees understanding our vision and embracing our culture • Differences between the initial (interim) project vs. (normal) sustaining operational roles • Ideally have prior global hands-on experience • US domestic mentality • Think global – the earlier the better; continually reinforce this early and often, even after the project completes… • Many legacy processes and operations were originally deployed with a US domestic mindset • Strike “right” balance between short, medium and long-term strategies/goals while laying “optimal” foundations (time, cost, scope)

  9. Lessons Learned & Approaches Validated SVB Confidential: 2013 Oracle OpenWorldsession id: CON9987 Test the waters before deciding to go all in Sustained organizational commitment before, during and after Obtain right levels of local banking operations, processing and regulatory knowledge early Keep local regulatory authorities engaged & updated throughout the project Integration testing cycles longer than expected Soft launch with internal and pilot customers Marketing and communications planning & execution Common core systems allow you to leverage existing institutional knowledge

  10. 09.23.2013 Expanding International Banking Operations Harbir Dhillon, Core Banking & Payment Solutions Delivery

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