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The Smarts That Matter Most!

The Smarts That Matter Most!. Building Your EQ to Develop Positive Relationships Cedar Valley APICS January 10, 2012. August 5 – October 10, 2010. Presentation Objectives. Identify the four elements of emotional intelligence (EQ)

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The Smarts That Matter Most!

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  1. The Smarts That Matter Most! Building Your EQ to Develop Positive Relationships Cedar Valley APICS January 10, 2012

  2. August 5 – October 10, 2010

  3. Presentation Objectives • Identify the four elements of emotional intelligence (EQ) • Assess personal strengths and weaknesses relative to demonstrating EQ • Discuss practical techniques to build EQ

  4. Emotional Intelligence (EQ) • Emotional Intelligence is your ability to recognize and understand emotions and your skill at using this awareness to manage yourself and your relationship with others.

  5. A Case Study

  6. People will forget what you did. People will forget what you said. They will never forget how you made them feel. Maya Angelou

  7. Top 5 Amygdala Triggers in the Workplace • Condescension and lack of respect • Being treated unfairly • Being unappreciated • Feeling that you are not being listened to or heard • Being held to unrealistic deadlines Source: The Brain and Emotional Intelligence: New Insights by Daniel Goleman, 2011

  8. EQ Trends: True or False • EQ is a personality trait that cannot be developed. • 70% of managers and team members do not handle stress well. • Women tend to score lower in social awareness than men. • 70% of leaders who scored high in EQ also ranked among the most skilled decision makers. • With practice, people who are low in EQ can work to improve a specific skill within two months.

  9. IQ, EQ and Personality

  10. What About You?

  11. Which EQ Skill is a Strength?

  12. Self-Awareness

  13. Self-Management

  14. Social Awareness

  15. Relationship Management

  16. Building EQ • Educate and assess • Get MOTE-ivated  • 6 months of focused practice • One EQ skill at a time • Don’t do it alone – ask for feedback • Prepare for setbacks – “How Fascinating!”

  17. Building Your Individual EQ(Emotional Intelligence 2.0, Bradberry and Greaves)

  18. Always remember….. “People high in emotional intelligence have been leaning into their discomfort, making mistakes, practicing, and getting better at their skills for years. It won’t take much time from your day to day work on the skills you’ve learned today, and improved emotional intelligence will carry over into everything you do.” Dr. Travis Bradberry and Dr. Jean Greaves Authors, The Emotional Intelligence Quickbook, 2005

  19. Building the Emotional Intelligence of Groups by Vanessa Druskat and Steven Wolff, Harvard Business Review, 2001. Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves, TalentSmart, 2009. Quick Emotional Intelligence Activities for Busy Managers by Adele Lynn, AMACOM, 2007. Putting Emotional Intelligence to work: Equip Yourself for Success by Jeff Feldman and Karl Mulle, ASTD Press, 2007. PeopleSmart: Developing Your Interpersonal Intelligence by Mel Silberman and Freda Hansburg, Berrett-Koehler, 2000. Great Resources

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