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Installation (ch. 15)

Installation (ch. 15). MSO 08/09, WP. Issue. It is about the final step of “installing” a new software in an organization. The issue is not just about the software itself. The whole organization has to change along as well!

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Installation (ch. 15)

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  1. Installation (ch. 15) MSO 08/09, WP

  2. Issue • It is about the final step of “installing” a new software in an organization. • The issue is not just about the software itself. The whole organization has to change along as well! • Which makes ‘installation’ complex and risky you need to handle this systematically! (have a plan)

  3. Global strategy Current System New System migration Unfreeze • Refreeze • Support • Maintenance • Technical conversion • Change ‘management’ Plan these out in a ‘migration plan’ !

  4. “Conversion” • Address the technical aspect of migration, covering: • Install (new) hardware • Install (new) software • Converting old business data • Strategies: parallel modular whole system direct simultant pilot phased Note that the strategies are ordered differently than in the book !

  5. Risk & Cost parallel modular whole system direct simultant pilot phased • In this pic. the strategies are ordered such that: • Time and cost increase along any dimension. • Risk decrease along any dimension.

  6. Change ‘management’ • Address the organizational aspect of migration (the organization has to migrate as well), covering: • Revising work procedures & policies • Training • Assessing cost/benefit • Motivating adoption of new systems • Important to realize that there are three parties here: • Change sponsors  within organization, have authority • Change agent  just the project management body, has no authority • Adopters / users  people that must adapt to the new system • may make costly mistake (imporper training etc) • may resist

  7. Refreeze / post-implementation activities Current System New System migration • Refreeze • Support • Maintenance

  8. System support • Is defined as: support for helping users to use the system (Dennis et al). • On-line support: FAQ, wiki, message board, etc. • Help desk

  9. System Maintenance • Is defined as: the process of refining the system to make sure it continues to meet business need (Dennis et al). This includes: • Fixing bugs. • Modification (small or large): • Changing or improving existing features. • Adding new features. • In many cases the maintenance cost is actually bigger than development cost.

  10. Finally ... • You have seen it all ....Now go and make your software project! • Remember all what you have learned here. Try to apply it at small scale in your SP.You’ll cherish that experience when you latter participate in your real mega-euro project.

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